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- Tasks: Join a dynamic team to troubleshoot IT issues and support Microsoft 365 users.
- Company: Deerfoot Recruitment is a leading tech recruitment consultancy committed to innovation and social impact.
- Benefits: Enjoy hybrid working, career progression, ongoing training, and corporate perks.
- Why this job: Be part of a supportive culture that values growth and user experience in a fast-paced environment.
- Qualifications: Strong knowledge of Microsoft 365, Windows, and basic networking; good communication skills required.
- Other info: For every CV sent, we donate £1 to charity; explore our referral reward program!
The predicted salary is between 26000 - 28000 £ per year.
Job Description
IT & Communications Support TechnicianLocation: London (Hybrid – 1 day/week onsite minimum)Salary: £26k – £28k + benefits
Deerfoot Recruitment is working on behalf of a fast-growing, forward-thinking organisation within the insurance sector to find a skilled IT & Communications Support Technician. This is a fantastic opportunity for a motivated IT professional looking to join a supportive and energetic team within a business committed to innovation and growth.
The successful candidate will play a key role on a busy support desk, troubleshooting and resolving IT issues across a Microsoft 365 environment. The role involves a mix of remote working, one day a week in the London office, and occasional travel to offices across the UK, so flexibility is key. A "security-first" mindset, combined with a proactive and user-focused approach, is essential.
Key Responsibilities:
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Provide desktop and user support, resolving software/hardware issues
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Support and maintain Microsoft 365, Active Directory, and related systems
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Manage device deployment and user onboarding/offboarding
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Collaborate with third-party suppliers and internal teams
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Continuously seek improvements to support services and user experience
Skills Required:
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Strong knowledge of Microsoft 365, Windows 10/11, and basic networking
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Experience with desktop/laptop hardware, mobile devices (iOS), and device deployment
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Solid communication skills and a self-motivated approach
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Organised and able to prioritise a ticket queue effectively
This role offers excellent scope for career progression, ongoing training, and the chance to be part of a collaborative and evolving IT team.
Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
IT & Communications Support Technician employer: Deerfoot Recruitment Solutions Ltd
Contact Detail:
Deerfoot Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Communications Support Technician
✨Tip Number 1
Familiarise yourself with Microsoft 365 and its features, as this role heavily relies on it. Consider taking a quick online course or watching tutorials to brush up on your skills and show your commitment to the role.
✨Tip Number 2
Highlight your experience with troubleshooting IT issues in your conversations. Be prepared to discuss specific examples where you successfully resolved problems, as this will demonstrate your hands-on expertise.
✨Tip Number 3
Network with current employees or professionals in similar roles through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare to discuss your approach to user support and how you prioritise tasks. This role requires strong organisational skills, so showcasing your ability to manage a ticket queue effectively will set you apart from other candidates.
We think you need these skills to ace IT & Communications Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft 365, Windows 10/11, and any previous IT support roles. Use specific examples to demonstrate your troubleshooting skills and user-focused approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and communications support. Mention your proactive mindset and how you can contribute to the team's success. Be sure to align your skills with the job responsibilities outlined in the description.
Highlight Soft Skills: In your application, emphasise your communication skills and ability to prioritise tasks effectively. These are crucial for managing a busy support desk and collaborating with both internal teams and third-party suppliers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in an IT role.
How to prepare for a job interview at Deerfoot Recruitment Solutions Ltd
✨Showcase Your Technical Skills
Make sure to highlight your strong knowledge of Microsoft 365, Windows 10/11, and basic networking during the interview. Be prepared to discuss specific experiences where you successfully resolved IT issues or supported users in a similar environment.
✨Demonstrate Your Problem-Solving Abilities
Since the role involves troubleshooting and resolving IT issues, be ready to share examples of how you've approached complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Your Communication Skills
Solid communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you'll need to collaborate with both technical teams and non-technical users. This will show that you can bridge the gap between different stakeholders.
✨Prepare for Flexibility Questions
Given the hybrid working model and occasional travel, be prepared to discuss your flexibility and adaptability. Share examples of how you've managed remote work and in-person responsibilities in previous roles, demonstrating your ability to thrive in a dynamic environment.
