Technical Support Specialist
Heathrow (On-site - 5 days p/w)
12 Month Contract
£170 p/d Inside IR35
Are you the person who gets a failed system back online before the queues start to build? This Technical Support Specialist contract puts you at the heart of live airport operations at Heathrow, keeping mission‑critical passenger and operational technology available and performing.
You’ll handle everything from Level 1 and Level 2 incidents to preventative maintenance, new deployments, and upgrades, working airside and serving as the go‑to technical contact for operational teams.
It’s a hands‑on, varied role with frequent travel between airport locations, so no two weeks look the same.
What You’ll Be Doing
- Providing Level 1 and Level 2 support for airport operational systems, resolving incidents within SLA and escalating complex faults to engineering and product teams
- Carrying out scheduled preventative maintenance, corrective repairs, equipment replacement, health checks and system validation
- Installing, configuring and commissioning hardware and software for new deployments, upgrades and technology refresh programmes, through to acceptance testing and go‑live
- Acting as a primary technical contact for operational stakeholders and airport authorities, giving regular service updates and joining operational reviews
- Working within airport security, permit‑to‑work and Health & Safety procedures, and keeping incident, maintenance and asset records accurate
- Taking part in the on‑call rota, emergency restoration during critical incidents and planned overnight maintenance windows
What You’ll Bring
- Experience in technical field support, IT infrastructure or airport operations, supporting business‑critical operational systems
- Proven troubleshooting and fault‑finding skills
- Working knowledge of Windows operating systems and network fundamentals
- Strong customer service skills and the confidence to work independently across multiple locations
- A full UK driving licence, willingness to travel extensively and to work airside, subject to airport security clearance
Desirable: airport industry experience, border control, passenger processing, self‑service or biometric technologies, supporting kiosks, gates, workstations and network‑connected devices, ITIL Foundation, Health & Safety awareness training, experience in regulated operational environments
This role may suit candidates who have held roles including: Field Service Engineer, IT Field Engineer, Field Support Engineer, 2nd Line Support Engineer, Desktop Support Engineer, Infrastructure Support Engineer, Airport Systems Technician
#J-18808-Ljbffr
Technical Support Specialist in City of London employer: Deerfoot Recruitment Solutions Ltd
Join a dynamic financial services group as a Cyber Security Analyst in their new Bath office, where you'll enjoy a supportive work culture and the opportunity to shape the security function during an exciting growth phase. With a competitive salary, hybrid working model, and generous benefits including private medical cover and a pension scheme, this role offers not just a job, but a pathway for professional development in a thriving environment. Experience the unique advantage of working in a vibrant city, just a short walk from the train station, while contributing to meaningful projects that make a difference.
Contact Details:
Deerfoot Recruitment Solutions Ltd Recruitment Team
