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For Companies At a Glance
- Tasks: Support and enhance business applications, resolving issues and improving performance.
- Company: Join Deerfoot Recruitment, a leading tech consultancy committed to social impact.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and generous holiday leave.
- Why this job: Be part of a dynamic team making a real difference in application support.
- Qualifications: Strong analytical skills, experience with application support, and knowledge of SQL required.
- Other info: Work from beautiful locations on the South Coast and enjoy staff discounts.
The predicted salary is between 24000 - 32000 £ per year.
Flexible Location: Bournemouth / Eastleigh / Tunbridge Wells
Hybrid Working: 3 Days in Office, 2 Days WFH Per Week
Salary: £30k - £40k DOE + Bonus + Benefits
Deerfoot Recruitment is assisting a respected organisation on the South Coast in the search for an Application Support Analyst. This is an excellent opportunity for a technically minded problem solver to play a vital role in maintaining and enhancing business-critical applications, ensuring smooth day-to-day operations across multiple departments.
The Application Support Analyst will provide second-line support for key business applications, ensuring incidents and service requests are resolved promptly and systems perform reliably. The successful candidate will work closely with users, IT teams, and third-party vendors to troubleshoot issues, support system enhancements, and drive continuous improvement in application functionality.
Key Responsibilities:
- Deliver second-line support for business applications, resolving incidents and service requests within agreed SLAs.
- Monitor application performance, identify and address potential issues, and implement preventative measures.
- Liaise between users, IT teams, and third-party suppliers to troubleshoot and resolve application-related problems.
- Assist with system configuration, development, and enhancement to meet evolving business needs.
- Document processes, changes, and solutions to contribute to a robust knowledge base.
- Support testing, change management, and implementation activities for system updates and new applications.
- Identify opportunities to streamline workflows and enhance system efficiency through automation or improved processes.
- Communicate effectively with both technical and non-technical stakeholders.
About You:
- Strong analytical and troubleshooting skills, with experience resolving application incidents and optimising performance.
- Excellent communication and interpersonal abilities.
- Solid understanding of business application ecosystems, ideally within a retail or automotive context.
- Familiarity with ITIL service management and incident handling.
- Working knowledge of SQL for querying and issue resolution.
- Experience supporting ERP, HR, or CRM systems (desirable).
- Knowledge of Microsoft Dynamics, SharePoint, or automotive business processes (desirable).
- Adaptable, organised, and proactive in driving improvements.
Rewards & Benefits:
- Competitive salary and performance-related bonus
- Bespoke induction and ongoing training
- Enhanced family leave and life insurance
- Healthcare cash plan
- Company pension scheme
- 23 days holiday (plus bank holidays), increasing with service
- Staff discounts and additional perks
This is a hybrid position based on the South Coast - choose from either their offices in Bournemouth, Eastleigh (Southampton) or Tunbridge Wells. If you are a motivated Application Support Analyst looking to make a difference in a dynamic business environment, Deerfoot would like to hear from you. Apply now to be considered for this exciting opportunity.
Application Support Analyst employer: Deerfoot Recruitment Solutions Ltd
Contact Detail:
Deerfoot Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific applications and systems mentioned in the job description, such as Microsoft Dynamics and SharePoint. Understanding these tools will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your SQL skills, as querying and issue resolution are key components of the job. Consider working on sample queries or projects that showcase your ability to troubleshoot application issues effectively.
✨Tip Number 3
Network with current or former Application Support Analysts in similar industries, like retail or automotive. They can provide insights into the role and may even share tips on what the hiring team values most in candidates.
✨Tip Number 4
Prepare to discuss your experience with ITIL service management and incident handling. Be ready to provide examples of how you've successfully resolved incidents in the past, as this will highlight your problem-solving skills and fit for the role.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of an Application Support Analyst. Emphasise your analytical and troubleshooting skills, as well as any experience with SQL or business applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've successfully resolved application incidents or improved system performance in previous roles.
Highlight Relevant Skills: In your application, clearly outline your familiarity with ITIL service management, ERP, HR, or CRM systems. If you have experience with Microsoft Dynamics or SharePoint, make sure to include that as well.
Showcase Communication Abilities: Since the role requires effective communication with both technical and non-technical stakeholders, provide examples in your application that demonstrate your interpersonal skills and ability to liaise between different teams.
How to prepare for a job interview at Deerfoot Recruitment Solutions Ltd
✨Showcase Your Problem-Solving Skills
As an Application Support Analyst, you'll need to demonstrate your analytical and troubleshooting abilities. Prepare examples of past incidents you've resolved, focusing on your thought process and the steps you took to achieve a solution.
✨Understand the Business Context
Familiarise yourself with the business application ecosystems relevant to the role, especially in retail or automotive contexts. This knowledge will help you communicate effectively with stakeholders and show that you understand their needs.
✨Brush Up on Technical Skills
Make sure you're comfortable with SQL and have a basic understanding of ITIL service management. Be ready to discuss how you've used these skills in previous roles, as they are crucial for troubleshooting and optimising application performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world scenarios. Think about how you would approach common issues faced in application support, such as prioritising incidents or liaising with third-party vendors, and be prepared to articulate your strategies.
