At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues across multiple locations.
- Company: Join a leading tech recruitment consultancy with a focus on growth and sustainability.
- Benefits: Enjoy competitive pay, health cash plan, 25 days holiday, and extensive training opportunities.
- Other info: Be part of a team that values career progression and environmental responsibility.
- Why this job: Make a real impact in a dynamic IT environment while developing your skills.
- Qualifications: Experience in IT support and strong knowledge of Windows and Microsoft 365.
If you're an experienced IT Support professional who enjoys solving technical issues and delivering great customer service, this is a fantastic opportunity to step into a varied, hands-on role within a structured IT environment.
You'll provide Level 1 & 2 support across multiple locations, handling incidents, requests, and hardware/software issues while ensuring SLA and security compliance. You'll also get involved in IT projects, service improvements, and end-user training.
- Provide onsite and remote Level 1 & 2 IT support, resolving incidents and service requests within SLA
- Log, update, and manage tickets in the IT Service Management system, escalating where needed
- Support Windows devices, Microsoft 365, Active Directory, mobile devices, and peripherals
- Manage hardware/software lifecycle including procurement, installation, configuration, and asset tracking
- Identify trends and contribute to service improvements and knowledge documentation
- Support IT projects, service transitions, and collaborate with global teams and vendors
- Deliver user training and promote IT policies and best practice
- Participate in an out-of-hours support rota
Key Skills & Experience
- Experience in IT Support / Service Desk / Desktop Support roles
- Strong knowledge of Windows, Microsoft 365, Active Directory, and endpoint support
- Understanding of ITIL and working to SLAs
- Strong troubleshooting and customer service skills
- Desirable: ITIL certification, virtualised environments, IT procurement experience
In return, you'll receive competitive compensation and a fantastic benefits package including a health cash plan, 25 days holiday, pension scheme, life assurance, extensive training and progression and much more!
Apply now and be part of a growing team, with a Company, who offer great career prospects!
IT Operations Analyst in Southampton employer: Deerfoot Recruitment Solutions Limited
Deerfoot Recruitment Solutions Ltd is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With a competitive benefits package, including a health cash plan, generous holiday allowance, and extensive training opportunities, employees are well-supported in their career journeys. Located in Southampton, the company fosters a collaborative environment where IT professionals can thrive while contributing to meaningful projects and initiatives.
Contact Details:
Deerfoot Recruitment Solutions Limited Recruitment Team
