At a Glance
- Tasks: Support and improve core business applications in a dynamic IT service desk environment.
- Company: Join a rapidly growing wholesale specialist in Newbury with a collaborative culture.
- Benefits: Competitive salary, profit share, 25 days holiday, and professional development opportunities.
- Other info: Enjoy structured training and excellent career growth in a modern office with great transport links.
- Why this job: Make a real impact by bridging gaps between departments and enhancing business systems.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office required.
The predicted salary is between 40000 - 40000 £ per year.
IT Service Desk / Business Systems Associate £35,000 - £45,000 + profit share + 25 days holiday. Office-based, with occasional travel as needed. Newbury, Berkshire.
Are you a proactive problem-solver with a passion for business systems and technology? Deerfoot Recruitment is partnering with a rapidly growing, dynamic wholesale specialist to find a dedicated professional to join their head office team in Newbury. This is an opportunity to step into a pivotal role where you will directly influence the continuous improvement of core business applications. Working within a fast-paced IT service desk environment, you will bridge the gap between internal departments and external technical suppliers, ensuring critical systems run seamlessly while supporting exciting new technical initiatives.
Key responsibilities
- System Administration & Support: Deliver day-to-day administration for core ERP, CRM, and reporting systems, while promptly responding to incidents and monitoring performance.
- Supplier Coordination: Liaison with external suppliers to coordinate, test, and document scheduled releases, system updates, patches, and deployments with minimal operational disruption.
- Cross-Department Collaboration: Partner with internal teams (Sales, Procurement, Operations, and Finance) to gather requirements for enhancements, support UAT, and contribute to process improvement initiatives.
- Documentation & Data Integrity: Maintain comprehensive system documentation, update user guides, and ensure strict data consistency across all supported platforms.
Key skills and requirements
- Essential Criteria: Exceptional communication and organisational skills, proficiency in Microsoft Office (Excel, Word, Outlook), a strong attention to detail, and a full UK driving licence to accommodate occasional travel.
- Desirable Extras: Previous experience in application support or the wholesale sector, familiarity with ERP/CRM platforms (such as NetSuite, Sage, or Phocas), reporting tools (Power BI), basic SQL queries, PowerShell, Linux, or ITIL/project methodologies.
What's on offer
You'll receive a competitive salary, access to the company's profit-sharing scheme, and opportunities for professional development and career growth. You'll also benefit from structured training across both off-the-shelf and bespoke systems, plus a supportive and collaborative working environment in modern office facilities in Newbury with excellent transport links.
If you've held any of these roles or used these technologies/skills, this role could be a great fit: Business Systems Support Analyst, IT Support Analyst, IT Support Engineer, IT Support Technician, Service Desk Engineer, 2nd Line IT Support, Business Systems Analyst, Application Support Analyst, Systems Support Analyst, IT Service Desk Analyst, ERP Support Analyst, CRM Support Analyst, NetSuite, Sage, Phocas, Power BI, SQL, PowerShell, Linux, ITIL.
IT Application Support Analyst in Shaw employer: Deerfoot Recruitment Solutions Limited
Deerfoot Recruitment offers an exceptional work environment in Newbury, where employees are empowered to grow and develop their skills in a supportive and collaborative atmosphere. With competitive salaries, a profit-sharing scheme, and structured training opportunities, this role as an IT Application Support Analyst allows you to make a meaningful impact on core business applications while enjoying a healthy work-life balance with 25 days of holiday. Join a dynamic team that values innovation and continuous improvement, making it an ideal place for proactive problem-solvers passionate about technology.
Contact Details:
Deerfoot Recruitment Solutions Limited Recruitment Team
