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- Tasks: Provide second-line desktop support and resolve technical issues efficiently.
- Company: Join a dynamic team in Barrow-in-Furness with a focus on customer service.
- Benefits: Enjoy a competitive salary of £36,000 plus a generous benefits package.
- Other info: Full-time onsite role with opportunities for career growth and development.
- Why this job: Make a real difference by enhancing end-user experiences and supporting exciting projects.
- Qualifications: Strong knowledge of Windows, Office, and IT security principles required.
The predicted salary is between 36000 - 36000 £ per year.
Location: Barrow-in-Furness (Full-time onsite, 5 days per week)
Salary: £36,000 + Generous Benefits Package
Overview: The role involves providing second-line desktop support, ensuring efficient resolution of technical issues and delivering excellent customer service. You will maintain and improve end-user experience while supporting both business-as-usual activities and project work.
Key Responsibilities:
- Complete assigned tasks within agreed timeframes.
- Support internal and external project managers with project-related activities.
- Undertake NSR tasks to agreed deadlines.
- Deliver exceptional customer service and user support.
Key Skills & Experience:
- Strong knowledge of Microsoft Windows (Windows 10/7), including build, configuration, and registry settings.
- Experience with Microsoft Office and Exchange environments (including Outlook and email configuration).
- SCCM experience (OS and application deployment, troubleshooting, monitoring, reporting).
- Understanding of IT security principles (BitLocker, NTFS permissions, shared folder security).
- Familiarity with ITSM tools such as ServiceNow.
- Scripting knowledge (e.g., PowerShell, VBScript, batch files) is advantageous.
Qualifications:
- Must hold a valid driving licence and be eligible for Security Clearance (SC).
- Due to clearance requirements, applicants must be UK nationals or eligible to obtain SC clearance.
Second Line IT Support Engineer (Onsite Desktop Support) employer: Deerfoot Recruitment Solutions Limited
Contact Detail:
Deerfoot Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line IT Support Engineer (Onsite Desktop Support)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in desktop support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft Windows, SCCM, and IT security principles. We want you to shine when they ask about your experience!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to deliver exceptional customer service and support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Second Line IT Support Engineer (Onsite Desktop Support)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Windows and SCCM. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how you can deliver exceptional customer service. We love seeing your personality come through!
Show Off Your Technical Skills: Don’t forget to mention any scripting knowledge or ITSM tools you’ve worked with. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Deerfoot Recruitment Solutions Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Office, and SCCM. Be ready to discuss specific experiences where you've resolved technical issues or improved user experience. This will show that you’re not just familiar with the tools, but you can also apply them effectively.
✨Show Off Your Customer Service Skills
Since delivering exceptional customer service is key in this role, prepare examples of how you've handled difficult situations or provided support in a previous job. Think about times when you went above and beyond to help a user – this will highlight your commitment to user satisfaction.
✨Familiarise Yourself with ITSM Tools
If you have experience with ServiceNow or similar ITSM tools, be ready to discuss it. If not, do a bit of research on how these tools work and their importance in managing IT services. Showing that you understand the workflow can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical scenarios or user issues. Practise articulating your thought process clearly and logically. This will demonstrate your problem-solving skills and ability to think on your feet, which are crucial for a 2nd Line IT Support Engineer.