At a Glance
- Tasks: Join a dynamic team to troubleshoot IT issues and support Microsoft 365 users.
- Company: Deerfoot Recruitment connects talent with a fast-growing insurance organisation focused on innovation.
- Benefits: Enjoy hybrid work, career progression, ongoing training, and corporate perks.
- Other info: For every CV sent, we donate to The Born Free Foundation; explore our referral rewards!
- Why this job: Be part of a supportive culture that values user experience and continuous improvement.
- Qualifications: Strong knowledge of Microsoft 365, Windows, and basic networking required.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Location: Exeter / South-West (Hybrid - 1 day/week onsite minimum)
Salary: £26k + benefits
Deerfoot Recruitment is working on behalf of a fast-growing, forward-thinking organisation within the insurance sector to find a skilled IT & Communications Support Technician. This is a fantastic opportunity for a motivated IT professional looking to join a supportive and energetic team within a business committed to innovation and growth.
The successful candidate will play a key role on a busy support desk, troubleshooting and resolving IT issues across a Microsoft 365 environment. The role involves a mix of remote working and travel to offices across the South-West (typically once a week), so flexibility is key. These office locations include Exeter, Plymouth and Torquay. A \"security-first\" mindset, combined with a proactive and user-focused approach, is essential.
Key Responsibilities:
Provide desktop and user support, resolving software/hardware issues
Support and maintain Microsoft 365, Active Directory, and related systems
Manage device deployment and user onboarding/offboarding
Collaborate with third-party suppliers and internal teams
Continuously seek improvements to support services and user experience
Skills Required:
Strong knowledge of Microsoft 365, Windows 10/11, and basic networking
Experience with desktop/laptop hardware, mobile devices (iOS), and device deployment
Solid communication skills and a self-motivated approach
Organised and able to prioritise a ticket queue effectively
This role offers excellent scope for career progression, ongoing training, and the chance to be part of a collaborative and evolving IT team.
Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn\'t right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy
IT & Communications Support Technician (South West) in Plymouth employer: Deerfoot Recruitment Solutions Limited
Deerfoot Recruitment is an exceptional employer, offering a dynamic work environment that fosters innovation and growth within the insurance sector. With a strong commitment to employee development, you will benefit from ongoing training and career progression opportunities while enjoying a flexible hybrid working model in the beautiful South West. Join a supportive team that values collaboration and a proactive approach to IT support, all while contributing to meaningful initiatives like climate action and charitable donations.
Contact Details:
Deerfoot Recruitment Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT & Communications Support Technician (South West) in Plymouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Deerfoot Recruitment Solutions Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Deerfoot Recruitment Solutions Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Deerfoot Recruitment Solutions Limited!
✨Direct Apply to Deerfoot Recruitment Solutions Limited
Let's not forget to apply directly through the Deerfoot Recruitment Solutions Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT & Communications Support Technician (South West) in Plymouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Deerfoot Recruitment Solutions Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Deerfoot Recruitment Solutions Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Deerfoot Recruitment Solutions Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
