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- Tasks: Provide 1st/2nd line IT support and troubleshoot hardware and software issues.
- Company: Join a dynamic IT support team in Fareham with a client-focused approach.
- Benefits: Competitive salary, BUPA health cover, pension, and career progression opportunities.
- Why this job: Kickstart your IT career and grow into a Helpdesk Team Leader role!
- Qualifications: 1-2 years in IT support preferred; strong customer service skills required.
- Other info: Fast-paced environment with a focus on professional development.
The predicted salary is between 27000 - 32000 £ per year.
We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You'll troubleshoot issues, install and maintain systems, and ensure minimal downtime for our clients.
Key Responsibilities
- Provide 1st/2nd line service desk support
- Install, upgrade, and troubleshoot Windows and hardware systems
- Log, manage, and resolve support tickets in line with SLAs
- Troubleshoot LAN/WAN and TCP/IP Networking issues
- Escalate complex issues where required
- Participate in an on-call rota (once competent)
Skills & Experience
- Minimum 1-2 years in IT support preferred.
- Any knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools would be highly desirable.
- Strong customer service and problem-solving skills.
Details
- Location: Fareham, Hampshire
- Hours: 37.5 per week, Mon-Fri
- Salary: £27,000-£32,000 + BUPA & Pension after probation
- Career progression to Helpdesk Team Leader
Apply now to join a fast-paced, client-focused IT support team!
Helpdesk Analyst employer: Deerfoot Recruitment Solutions Limited
Contact Detail:
Deerfoot Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common helpdesk scenarios. We recommend practising troubleshooting questions and showcasing your problem-solving skills. Remember, they want to see how you think on your feet!
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've helped clients in the past. Highlighting your ability to communicate effectively can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Helpdesk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how you've tackled troubleshooting and customer service in previous roles, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Helpdesk Analyst role. Share specific examples of how you've resolved issues or improved processes in past jobs.
Show Off Your Skills: We love seeing technical skills, especially with Windows, networking, and EPoS systems. Make sure to list any relevant tools or technologies you’ve worked with, as this will help us understand your background better.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Deerfoot Recruitment Solutions Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows systems, networking, and EPoS operations. Be ready to discuss how you've tackled similar issues in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Customer Service Skills
As a Helpdesk Analyst, you'll be the first point of contact for clients. Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you turned a frustrated client into a satisfied one!
✨Practice Troubleshooting Scenarios
Expect to face some technical scenarios during the interview. Practise troubleshooting common IT issues, like network connectivity problems or software glitches. This will help you demonstrate your analytical skills and quick thinking.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the on-call rota, or opportunities for progression to Helpdesk Team Leader. This shows your interest in the role and helps you gauge if it's the right fit for you.