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- Tasks: Provide 1st/2nd line IT support and troubleshoot hardware and software issues.
- Company: Join a leading tech recruitment consultancy with a focus on client satisfaction.
- Benefits: Competitive salary, BUPA, pension, and career progression opportunities.
- Why this job: Kickstart your IT career and progress to Helpdesk Team Leader in a dynamic environment.
- Qualifications: 1-2 years in IT support preferred; strong customer service skills required.
- Other info: Be part of a climate-conscious company that gives back to the community.
The predicted salary is between 27000 - 32000 £ per year.
We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You'll troubleshoot issues, install and maintain systems, and ensure minimal downtime for our clients.
Key Responsibilities:
- Provide 1st/2nd line service desk support
- Install, upgrade, and troubleshoot Windows and hardware systems
- Log, manage, and resolve support tickets in line with SLAs
- Troubleshoot LAN/WAN and TCP/IP Networking issues
- Escalate complex issues where required
- Participate in an on-call rota (once competent)
Skills & Experience:
- Minimum 1-2 years in IT support preferred.
- Any knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools would be highly desirable
- Strong customer service and problem-solving skills.
Details:
- Location: Fareham, Hampshire
- Hours: 37.5 per week, Mon-Fri
- Salary: £27,000-£32,000 + BUPA & Pension after probation
- Career progression to Helpdesk Team Leader
Apply now to join a fast-paced, client-focused IT support team!
Helpdesk Analyst - 1st/2nd Line IT Support, Path to Lead employer: Deerfoot Recruitment Solutions Limited
Contact Detail:
Deerfoot Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Analyst - 1st/2nd Line IT Support, Path to Lead
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be providing 1st and 2nd line support, brush up on common IT issues and solutions. Being able to demonstrate your problem-solving abilities in real-time can really impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door when applying through our website.
✨Tip Number 4
Prepare for scenario-based questions! Think about how you'd handle specific IT support situations. This shows your critical thinking and customer service skills, which are key for this role.
We think you need these skills to ace Helpdesk Analyst - 1st/2nd Line IT Support, Path to Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how you've tackled troubleshooting and customer service in previous roles, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Helpdesk Analyst role. Share specific examples of your problem-solving skills and any relevant tech knowledge you have.
Showcase Your Technical Skills: We’re looking for someone with a solid understanding of Windows, networking, and EPoS systems. Make sure to mention any relevant tools or technologies you’ve worked with, as this will help us see your potential!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Deerfoot Recruitment Solutions Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows systems, networking, and EPoS operations. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Customer Service Skills
As a Helpdesk Analyst, you'll be dealing with clients regularly. Prepare examples of how you've provided excellent customer service in previous roles. Highlight any situations where you turned a frustrated client into a satisfied one.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this role. Be prepared to discuss how you’ve managed support tickets in line with SLAs before, and how you prioritise tasks to ensure minimal downtime for clients.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the on-call rota, or opportunities for progression to Helpdesk Team Leader. This shows your interest in the role and helps you gauge if it’s the right fit for you.