At a Glance
- Tasks: Lead the strategy for Technology Resilience and Production Operations in a global financial institution.
- Company: Major international financial services organisation with a focus on innovation.
- Benefits: Competitive salary up to £140,000, bonus, and comprehensive benefits.
- Other info: Join a dynamic team with opportunities for professional growth and a commitment to sustainability.
- Why this job: Shape resilience strategies that impact customers and drive transformation at scale.
- Qualifications: Proven experience in enterprise resilience strategy and incident management in regulated environments.
The predicted salary is between 140000 - 140000 £ per year.
Are you ready to shape the resilience strategy of a global financial institution and make your voice heard at the top table? This is a rare opportunity to lead Technology Resilience and Production Operations for a major international financial services organisation, building an Enterprise Centre of Excellence that protects service stability, strengthens regulatory confidence, and safeguards the customer experience across a global business. You'll sit within the senior leadership team, own a multi-million-pound platform strategy, and lead a team of around 25 through a period of genuine transformation.
What you'll be doing:
- Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale.
- Build and govern an internationalised Centre of Excellence platform, delivering high-quality MI, dashboards and executive-level reporting on KPIs, SLAs and risk.
- Design and manage the Technology Resilience framework, including business impact analysis, Disaster Recovery exercises (cyber-attack, ransomware, infrastructure failure scenarios) and Business Continuity Plans.
- Lead major incident response and postmortem/root cause processes, driving a culture that reduces repeat incidents and strengthens proactive problem management.
- Own the Change Advisory Board and release orchestration strategy, ensuring changes are authorised, risk-assessed and compliant across complex deployment pipelines.
- Manage budget, licensing and vendor relationships, and lead, develop and grow your team while embedding a strong risk and compliance culture.
- Interpret regulatory requirements (including DORA) and translate them into business-aligned resilience and security controls.
What you'll bring:
- Extensive, proven experience setting and executing enterprise-wide resilience strategy, with strong knowledge of IT/Operational/Cloud Resilience, critical service mapping and impact tolerances.
- A strong track record leading Incident, Problem, Event and Change Management functions in a regulated financial services environment, including Priority 1 outage management and root cause investigation.
- Proven experience managing audits, regulatory reviews and resilience testing, with the ability to influence senior stakeholders across CIO, Risk, Compliance and Audit.
- Solid experience across infrastructure and cloud platforms (AWS, Azure, Oracle), with advanced ServiceNow proficiency for incident and problem tracking.
- Strong analytical, decision-making and communication skills, with the ability to lead confidently and calmly under pressure.
Desirable: ITIL 4, ITSM tooling (ServiceNow, Jira Service Management), ISO22301/ISO20000, CBCP/MBCI certification, SRE familiarity, or experience with tools such as Splunk, CyberArk PAM, or GenAI-driven service management.
Ready to take on a role where your leadership genuinely shapes resilience at scale? Apply now to find out more.
Head of Technology Resilience and Product Operations employer: Deerfoot Recruitment Solutions Limited
Join a respected independent financial planning business in the heart of Mayfair, where you will play a pivotal role in shaping the compliance framework while enjoying a supportive and collaborative work environment. With a competitive pro-rata salary and opportunities for direct exposure to senior leadership, this part-time position offers a unique chance to influence governance and regulatory adherence in a dynamic setting. The company fosters a culture of compliance and values the professional growth of its employees, making it an excellent employer for those seeking meaningful and rewarding work.
Contact Details:
Deerfoot Recruitment Solutions Limited Recruitment Team
