At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for users globally.
- Company: Join a leading tech recruitment consultancy with a collaborative culture.
- Benefits: Competitive salary, health cash plan, 25 days' holiday, and extensive training.
- Other info: Be part of a team that values sustainability and offers career progression.
- Why this job: Gain exposure to diverse technologies while developing your technical skills and career.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication.
Are you an experienced IT support professional who enjoys solving technical issues and delivering excellent customer service?
We're looking for an IT Service Desk Analyst to join a busy IT team, providing first-line support to users across a global environment. You'll be the first point of contact for IT queries, troubleshooting hardware and software issues, managing incidents through to resolution, and ensuring users receive a high-quality support experience.
Key Responsibilities
- Provide first-line IT support via phone, email, self-service portal and in person.
- Log, prioritise and manage incidents and service requests within the ITSM system.
- Diagnose and resolve hardware, software, desktop, laptop and mobile device issues.
- Escalate complex incidents where required and keep users informed throughout.
- Work closely with wider IT teams to ensure timely resolution of issues.
- Support users within a global, highly virtualised environment.
- Participate in an out-of-hours support rota.
What You'll Bring
- Previous experience in an IT Service Desk, Helpdesk or Desktop Support role.
- Strong troubleshooting skills across hardware, software, and end-user devices.
- Excellent customer service and communication skills.
- Experience working with ITSM tools and incident management processes.
- Ability to prioritise workloads and perform effectively in a fast-paced environment.
- Degree, IT qualification or equivalent commercial experience desirable.
In return, you'll receive competitive compensation and a fantastic benefits package including a health cash plan, 25 days' holiday, pension scheme, life assurance, extensive training and progression, and much more!
Apply now to join a collaborative IT team where you'll gain exposure to a broad range of technologies while developing your technical skills and career.
IT Service Desk in Fareham employer: Deerfoot Recruitment Solutions Limited
Deerfoot Recruitment Solutions Ltd is an exceptional employer, offering a dynamic work environment in Fareham that fosters collaboration and professional growth. With a strong commitment to employee development, competitive benefits including a health cash plan and extensive training opportunities, and a culture that values sustainability and community support, you'll find meaningful and rewarding employment here. Join us to enhance your technical skills while making a positive impact through our initiatives.
Contact Details:
Deerfoot Recruitment Solutions Limited Recruitment Team
