At a Glance
- Tasks: Lead user research to shape public services and influence design using AI tools.
- Company: Join a global tech consultancy with a focus on ethical, human-centred research.
- Benefits: Hybrid working, training budget, and a generous benefits package.
- Other info: Collaborative environment with opportunities for professional growth and SC clearance required.
- Why this job: Make a real impact by ensuring users' voices shape essential public services.
- Qualifications: Experience in user research with GDS standards and mixed methods.
The predicted salary is between 54000 - 66000 £ per year.
Do you want to make sure real users' voices shape the public services people rely on? This User Researcher role puts you in charge of the research for your team, shaping strategy, informing design and influencing delivery on government digital services.
You'll join a growing Experience Design team within a large global technology consultancy. It's a chance to shape how research is done in the age of AI, using AI tools to scale insight while keeping research ethical, inclusive and human-centred.
Our client, a global consultancy, has offices UK wide to choose from, so there will be one close to you. You'll need to be willing to undergo SC clearance.
What You'll Be Doing
- Leading the research for your team, choosing the right approaches and methods, and using AI tools to improve efficiency and scale
- Planning and running qualitative studies, from remote and in-person interviews to observations, diary studies and usability testing
- Bringing in quantitative methods such as surveys, working with the analytics team to give a holistic view
- Working closely with clients, product managers, designers, developers and fellow researchers to plan high-impact research
- Involving your team in analysis and synthesis, and communicating findings that drive evidence-based design decisions
- Interpreting and contextualising AI-generated insights, making sure they are accurate and used ethically
What You'll Bring
- Proven GDS experience, with demonstrable knowledge of the GDS Service Standard and design principles
- Hands-on experience leading user research with qualitative, quantitative and mixed methods, and knowing when to apply each
- Experience across the service lifecycle, from discovery through to design and delivery
- Experience leading research in multidisciplinary agile teams, using prototypes to test hypotheses, assumptions and user journeys
- Strong storytelling, stakeholder management and facilitation skills
- Desirable: experience using AI-powered research tools
What's On Offer
- Hybrid working, with 2 days a week in the office
- Training budget, with access to a wide range of courses and external certifications such as AWS and Microsoft
- Generous core and flexible benefits package
- A supportive professional community of design and research experts
Please note: candidates must be willing and eligible to undergo SC security clearance, and need to have been UK resident for a minimum of 5 years.
User Researcher GDS in City of London employer: Deerfoot Recruitment Solutions Limited
Deerfoot Recruitment Solutions Ltd is an exceptional employer, offering a dynamic work environment in the heart of Bath, where innovation meets security. With a strong commitment to employee growth, you will have the opportunity to shape security policies and strategies while enjoying a generous benefits package, including hybrid working, extensive holiday allowance, and support for personal life events. Join a forward-thinking team that values your expertise and invests in your professional development, all while making a positive impact through initiatives like donations to The Born Free Foundation.
Contact Details:
Deerfoot Recruitment Solutions Limited Recruitment Team
