IT Support Analyst in City of London

Overview: IT Support Analyst, Central London - Fully Office Based, up to 35,000 + Comprehensive Benefits Package.

You will be the go-to IT Support Analyst in a modern, cloud-first, financial services environment, supporting around 200 users and working closely with an IT Director who will invest in your development. This is a fantastic opportunity to deepen your Microsoft 365, Intune and security experience in a fully office-based role in Central London, near Covent Garden. You will join a highly regulated, security-focused business where you will gain hands-on exposure to Cyber Essentials, ISO 27001 and modern Microsoft cloud technologies, with structured training and certifications to help you grow. This role exists because the business is bringing more capability in-house and reducing its reliance on third-party providers, so alongside the IT Director you will be the first hire in a new internal IT support function with plenty of scope to make your mark.

What you will be doing:

• Providing hands-on IT support for hardware, software, networking and connectivity issues, delivering high-quality support to users at all levels.
• Building and deploying laptops using Autopilot and Intune, and managing mobile devices across the business.
• Assisting with Microsoft 365 administration (Teams, SharePoint, OneDrive, Outlook, Copilot), including security and compliance configuration.
• Supporting Microsoft Teams Rooms, AV and conferencing setups, and working with an AV partner to keep meeting spaces fully operational.
• Carrying out routine IT checks, patch reviews, endpoint monitoring, access/user audits, and helping with Cyber Essentials and ISO 27001 evidence, documentation and control implementation.
• Supporting internal audits, IT asset lifecycle management and device tracking, while working closely with the IT MSP partner on escalations.
• Creating and maintaining user guides, documentation and knowledge articles, and assisting the IT Director on projects, automation and technology improvements.

What you will bring:

• Solid experience supporting Windows 11 and Windows Server environments.
• Hands-on experience with Microsoft 365 (Teams, SharePoint, OneDrive, Outlook).
• Experience with Intune for device management, compliance and Autopilot builds.
• Understanding of Azure AD / Entra ID identity and access administration.
• Experience supporting Microsoft Teams Rooms and conferencing/AV solutions.
• Strong troubleshooting across hardware, software and mobile devices, with excellent communication skills for non-technical users.
• A proactive, organised approach with strong problem-solving skills and confidence working with external IT partners.

Desirable: Exposure to Cyber Essentials and/or ISO 27001, interest in AI tools (especially Microsoft Copilot), familiarity with Power Automate, Power Apps, SQL Server, Microsoft Fabric or basic Linux, and a strong motivation to learn with support from training and certifications.

Benefits:

Benefits package: You will receive 25 days' holiday plus bank holidays, a group stakeholder pension with salary exchange, income protection, death in service cover (4 x salary) and access to an Employee Assistance Programme. After probation, you will also have access to private medical insurance, enhanced sick pay, personal accident cover, holiday purchase scheme, season ticket loan, exam support, flu and eye test expenses, volunteering leave and a comprehensive family-friendly and reproductive health policy (including enhanced maternity/adoption, above-statutory paternity, shared parental leave and compassionate leave).