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- Tasks: Provide 2nd line desktop support and resolve technical issues for high-profile clients.
- Company: Join a leading global IT services provider with a collaborative culture.
- Benefits: Generous salary, benefits package, and strong career development opportunities.
- Other info: Valid driving licence and UK nationality needed for security clearance.
- Why this job: Make a real impact in a fast-paced environment while enhancing user experience.
- Qualifications: Experience with Microsoft Windows, Office, SCCM, and IT security principles required.
Location: Barrow-in-Furness (Full-time onsite, 5 days per week)
Salary: £36,000 + Generous Benefits Package
Deerfoot Recruitment is delighted to be supporting a leading global IT services provider in the search for two 2nd Line Desktop Onsite Engineers to join their End User Experience team in Barrow-in-Furness.
This is an excellent opportunity for experienced desktop support professionals to work within a fast-paced, enterprise environment, supporting high-profile clients and contributing to the delivery of high-quality IT services.
The successful candidates will provide 2nd line desktop support, ensuring efficient resolution of technical issues and delivering excellent customer service. You will play a key role in maintaining and improving end-user experience while supporting both business-as-usual activities and project work.
Key Responsibilities:
- Completing assigned tasks within agreed timeframes
- Supporting internal and external project managers with project-related activities
- Undertaking NSR tasks to agreed deadlines
- Delivering exceptional customer service and user support
Key Skills & Experience:
- Strong knowledge of Microsoft Windows (Windows 10/7), including build, configuration, and registry settings
- Experience with Microsoft Office and Exchange environments (including Outlook and email configuration)
- SCCM experience (OS and application deployment, troubleshooting, monitoring, reporting)
- Understanding of IT security principles (BitLocker, NTFS permissions, shared folder security)
- Familiarity with ITSM tools such as ServiceNow
- Scripting knowledge (e.g. PowerShell, VBScript, batch files) is advantageous
Candidates must hold a valid driving licence and be eligible for Security Clearance (SC). Due to clearance requirements, applicants must be UK nationals or eligible to obtain SC clearance.
This role offers the opportunity to join a collaborative and inclusive working environment, with strong prospects for career development and progression.
To apply or learn more, please contact Deerfoot Recruitment.
Second Line IT Support Engineer (Onsite Desktop Support) in Barrow in Furness employer: Deerfoot Recruitment Solutions Limited
Contact Detail:
Deerfoot Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line IT Support Engineer (Onsite Desktop Support) in Barrow in Furness
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in desktop support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft Windows, SCCM, and IT security principles. We want you to shine when they ask about your experience!
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've resolved issues and improved user experiences in the past. Remember, it's all about making the end-user's life easier.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team at StudySmarter.
We think you need these skills to ace Second Line IT Support Engineer (Onsite Desktop Support) in Barrow in Furness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 2nd Line Desktop Onsite Engineer. Highlight your experience with Microsoft Windows, SCCM, and any relevant IT support roles. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since delivering exceptional customer service is key in this role, don’t forget to include examples of how you've gone above and beyond for users in your previous positions. We love seeing candidates who are passionate about helping others!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Deerfoot Recruitment Solutions Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Office, and Exchange environments. Be ready to discuss your experience with SCCM and any troubleshooting you've done. They’ll want to see that you can handle technical issues efficiently.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples where you've gone above and beyond for users. Prepare to share specific stories that highlight your ability to resolve issues while keeping clients happy.
✨Familiarise Yourself with ITSM Tools
Get comfortable with ITSM tools like ServiceNow. If you’ve used them before, be prepared to explain how you’ve leveraged these tools in past roles. If not, do a bit of research to understand their purpose and functionality.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios. Think about how you would handle common desktop support issues or project-related tasks. Practising these scenarios will help you articulate your thought process during the interview.