Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and enhance business applications, resolving issues and improving performance.
- Company: Join Deerfoot Recruitment, a leading tech consultancy committed to social impact.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and generous holiday allowance.
- Why this job: Be part of a dynamic team making a real difference in a thriving business environment.
- Qualifications: Strong analytical skills, experience with application support, and knowledge of SQL required.
- Other info: Work from beautiful locations on the South Coast and contribute to meaningful causes.
Flexible Location: Bournemouth/Eastleigh/Tunbridge Wells
Hybrid Working: 3 Days in Office, 2 Days WFH Per Week
Salary: £30k - £40k DOE + Bonus + Benefits
Deerfoot Recruitment is assisting a respected organisation on the South Coast in the search for an Application Support Analyst. This is an excellent opportunity for a technically minded problem solver to play a vital role in maintaining and enhancing business-critical applications, ensuring smooth day-to-day operations across multiple departments.
The Application Support Analyst will provide second-line support for key business applications, ensuring incidents and service requests are resolved promptly and systems perform reliably. The successful candidate will work closely with users, IT teams, and third-party vendors to troubleshoot issues, support system enhancements, and drive continuous improvement in application functionality.
Key Responsibilities:- Deliver second-line support for business applications, resolving incidents and service requests within agreed SLAs.
- Monitor application performance, identify and address potential issues, and implement preventative measures.
- Liaise between users, IT teams, and third-party suppliers to troubleshoot and resolve application-related problems.
- Assist with system configuration, development, and enhancement to meet evolving business needs.
- Document processes, changes, and solutions to contribute to a robust knowledge base.
- Support testing, change management, and implementation activities for system updates and new applications.
- Identify opportunities to streamline workflows and enhance system efficiency through automation or improved processes.
- Communicate effectively with both technical and non-technical stakeholders.
- Strong analytical and troubleshooting skills, with experience resolving application incidents and optimising performance.
- Excellent communication and interpersonal abilities.
- Solid understanding of business application ecosystems, ideally within a retail or automotive context.
- Familiarity with ITIL service management and incident handling.
- Working knowledge of SQL for querying and issue resolution.
- Experience supporting ERP, HR, or CRM systems (desirable).
- Knowledge of Microsoft Dynamics, SharePoint, or automotive business processes (desirable).
- Adaptable, organised, and proactive in driving improvements.
- Competitive salary and performance-related bonus
- Bespoke induction and ongoing training
- Enhanced family leave and life insurance
- Healthcare cash plan
- Company pension scheme
- 23 days holiday (plus bank holidays), increasing with service
- Staff discounts and additional perks
This is a hybrid position based on the South Coast - choose from either their offices in Bournemouth, Eastleigh (Southampton) or Tunbridge Wells. If you are a motivated Application Support Analyst looking to make a difference in a dynamic business environment, Deerfoot would like to hear from you. Apply now to be considered for this exciting opportunity.
Application Support Analyst employer: Deerfoot Recruitment Solutions Limited
Contact Detail:
Deerfoot Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific applications and systems mentioned in the job description, such as Microsoft Dynamics and SharePoint. Understanding these tools will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your SQL skills, as querying and issue resolution are key components of the role. Consider working on sample queries or projects that showcase your ability to troubleshoot application issues effectively.
✨Tip Number 3
Prepare examples of how you've successfully resolved application incidents in the past. Be ready to discuss your analytical and troubleshooting skills, as well as any experience you have with ITIL service management.
✨Tip Number 4
Network with professionals in the industry, especially those who work in application support or related fields. Engaging with others can provide insights into the role and may even lead to referrals or recommendations.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of an Application Support Analyst. Focus on your analytical and troubleshooting skills, as well as any experience with business applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've resolved application incidents or improved system performance in previous roles.
Highlight Technical Skills: Emphasise your familiarity with SQL, ITIL service management, and any experience with ERP, HR, or CRM systems. If you have knowledge of Microsoft Dynamics or SharePoint, make sure to include that as well.
Showcase Communication Abilities: Since the role involves liaising with both technical and non-technical stakeholders, provide examples in your application that demonstrate your effective communication and interpersonal skills.
How to prepare for a job interview at Deerfoot Recruitment Solutions Limited
✨Showcase Your Problem-Solving Skills
As an Application Support Analyst, you'll need to demonstrate your analytical and troubleshooting abilities. Prepare examples of past incidents you've resolved, focusing on your thought process and the steps you took to achieve a solution.
✨Understand the Business Context
Familiarise yourself with the business application ecosystems relevant to the role, especially in retail or automotive contexts. This knowledge will help you communicate effectively with stakeholders and show that you understand their needs.
✨Highlight Your Technical Proficiency
Be ready to discuss your experience with SQL and any relevant systems like ERP, HR, or CRM. If you have worked with Microsoft Dynamics or SharePoint, mention specific projects or tasks where you utilised these tools.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world situations. Think about how you would monitor application performance, address potential issues, and implement improvements. Practising these scenarios can help you articulate your approach during the interview.
