At a Glance
- Tasks: Provide hands-on technical support for airport systems and ensure smooth operations.
- Company: Join a dynamic team at Heathrow, the UK's busiest airport.
- Benefits: Competitive daily rate, on-site experience, and a chance to work in a vibrant environment.
- Other info: Opportunity for varied tasks and extensive travel across airport locations.
- Why this job: Be at the forefront of technology in a fast-paced airport setting.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 38250 - 46750 £ per year.
Heathrow (On-site - 5 days p/w) 12 Month Contract £170 p/d Inside IR35
Are you the person who gets a failed system back online before the queues start to build? This Technical Support Specialist contract puts you at the heart of live airport operations at Heathrow, keeping mission-critical passenger and operational technology available and performing. You’ll handle everything from Level 1 and Level 2 incidents to preventative maintenance, new deployments, and upgrades, working airside and serving as the go-to technical contact for operational teams. It’s a hands-on, varied role with frequent travel between airport locations, so no two weeks look the same.
What You’ll Be Doing
- Providing Level 1 and Level 2 support for airport operational systems, resolving incidents within SLA and escalating complex faults to engineering and product teams
- Carrying out scheduled preventative maintenance, corrective repairs, equipment replacement, health checks and system validation
- Installing, configuring and commissioning hardware and software for new deployments, upgrades and technology refresh programmes, through to acceptance testing and go-live
- Acting as a primary technical contact for operational stakeholders and airport authorities, giving regular service updates and joining operational reviews
- Working within airport security, permit-to-work and Health & Safety procedures, and keeping incident, maintenance and asset records accurate
- Taking part in the on-call rota, emergency restoration during critical incidents and planned overnight maintenance windows
What You’ll Bring
- Experience in technical field support, IT infrastructure or airport operations, supporting business-critical operational systems
- Proven troubleshooting and fault-finding skills
- Working knowledge of Windows operating systems and network fundamentals
- Strong customer service skills and the confidence to work independently across multiple locations
- A full UK driving licence, willingness to travel extensively and to work airside, subject to airport security clearance
Desirable: airport industry experience, border control, passenger processing, self-service or biometric technologies, supporting kiosks, gates, workstations and network-connected devices, ITIL Foundation, Health & Safety awareness training, experience in regulated operational environments.
This role may suit candidates who have held roles including: Field Service Engineer, IT Field Engineer, Field Support Engineer, 2nd Line Support Engineer, Desktop Support Engineer, Infrastructure Support Engineer, Airport Systems Technician.
Technical Support Specialist in London employer: Deerfoot IT Resources Limited
Deerfoot IT Resources Limited is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. As a Senior AI Consultant, you will have access to funded learning opportunities and the chance to work alongside industry experts on transformative projects for both public and private sector clients, making a meaningful impact in the field of AI.
Contact Details:
Deerfoot IT Resources Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in London
✨Get Involved in Tech Meetups
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Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
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When you spot an opening at Deerfoot IT Resources Limited that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Technical Support Specialist in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Deerfoot IT Resources Limited, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Deerfoot IT Resources Limited can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Deerfoot IT Resources Limited will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Deerfoot IT Resources Limited
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Deerfoot IT Resources Limited. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Deerfoot IT Resources Limited.
