Technical Support Specialist Heathrow (On-site - 5 days p/w) 12 Month Contract 170 p/d Inside IR35
Are you the person who gets a failed system back online before the queues start to build? This Technical Support Specialist contract puts you at the heart of live airport operations at Heathrow, keeping mission-critical passenger and operational technology available and performing.
You'll handle everything from Level 1 and Level 2 incidents to preventative maintenance, new deployments, and upgrades, working airside and serving as the go-to technical contact for operational teams.
It's a hands-on, varied role working shifts, either days (09:00 - 17:30) or nights (23:00 - 07:30), with frequent travel between airport locations and a part in a 24x7 on-call support model, so no two weeks look the same.
What You'll Be Doing
- Providing Level 1 and Level 2 support for airport operational systems, resolving incidents within SLA and escalating complex faults to engineering and product teams
- Carrying out scheduled preventative maintenance, corrective repairs, equipment replacement, health checks and system validation
- Installing, configuring and commissioning hardware and software for new deployments, upgrades and technology refresh programmes, through to acceptance testing and go-live
- Acting as a primary technical contact for operational stakeholders and airport authorities, giving regular service updates and joining operational reviews
- Working within airport security, permit-to-work and Health & Safety procedures, and keeping incident, maintenance and asset records accurate
- Taking part in the on-call rota, emergency restoration during critical incidents and planned overnight maintenance windows
What You'll Bring
- Experience in technical field support, IT infrastructure or airport operations, supporting business-critical operational systems
- Proven troubleshooting and fault-finding skills
- Working knowledge of Windows operating systems and network fundamentals
- Strong customer service skills and the confidence to work independently across multiple locations
- A full UK driving licence, willingness to travel extensively and to work airside, subject to airport security clearance
Desirable: airport industry experience, border control, passenger processing, self-service or biometric technologies, supporting kiosks, gates, workstations and network-connected devices, ITIL Foundation, Health & Safety awareness training, experience in regulated operational environments
This role may suit candidates who have held roles including: Field Service Engineer, IT Field Engineer, Field Support Engineer, 2nd Line Support Engineer, Desktop Support Engineer, Infrastructure Support Engineer, Airport Systems Technician
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Contract Technical Support Specialist in City of London employer: Deerfoot IT Resources Limited
Deerfoot IT Resources Limited is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. As a Senior AI Consultant, you will have access to funded learning opportunities and the chance to work alongside industry experts on transformative projects for both public and private sector clients, making a meaningful impact in the field of AI.
Contact Details:
Deerfoot IT Resources Limited Recruitment Team
