At a Glance
- Tasks: Build strong customer relationships and ensure their success with Transmit Security's solutions.
- Company: Join a dynamic team at Transmit Security, a leader in risk and identity technologies.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Opportunity to work with innovative tech in a fast-paced environment.
- Why this job: Make a real impact by helping customers leverage cutting-edge technology for their success.
- Qualifications: Experience in technical account management and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 € per year.
If you thrive in a dynamic environment, have a proven history of leadership, excel at technical problem-solving, and are passionate about building lasting customer relationships, we invite you to be an integral part of our dedicated team.
Requirements:
- Demonstrated technical leadership in B2B SaaS Customer Success, Solution Engineering, Technical Account Management, or services/support positions.
- Previous experience leading and building out Technical Account Management, Customer Success, and/or Solution Engineering teams, processes and procedures is a plus, and strongly preferred.
- Demonstrated ability to develop and nurture executive level relationships within customer organisations, as well as internally.
- A track record of successfully working with all levels of cross-functional internal teams leading technical projects and resources.
- This role will require light Project Management skills; demonstrated experience is a plus.
- Deep and proven technical knowledge in Risk/Fraud and Identity and Access technologies - SSO, SAML Federated Identity, OAuth, OIDC, RBAC, REST APIs, Certificates and Management (trust chain), Identity Orchestration, WebAuthn (FIDO2 Passkeys).
- Technical awareness of AWS, Azure, GCP cloud architectures and OpenShift and Kubernetes frameworks.
- Technical curiosity to learn new bleeding edge technologies and platforms, and apply this knowledge to support customers in their journey with Transmit.
- Strong communication/presentation skills within all levels of management.
- Experience developing, executing and driving adoption of key strategic initiatives across cross-functional teams.
- Strong organisational skills and the ability to manage competing priorities with minimal supervision.
- Agility to adapt to quickly changing technical, business and market needs.
- Willingness to travel as needed to support customer engagements in EMEA (up to once a month).
What the job involves:
Transmit Security is hiring a Technical Account Manager to join our team. This is an individual contributor role. As a Technical Account Manager, you are someone who can build key customer technical and business relationships, enabling customers to fully utilise the Transmit platform to drive customer adoption and success.
You will use your extensive leadership experience, deep technical and problem-solving skills to partner with other internal Transmit teams to deliver a world-class customer experience.
- Ensure our customer’s success and adoption of Transmit Security’s solutions.
- Build knowledge of customer’s environments and use cases to become the customer’s champion at Transmit Security.
- Understand our customers' business and technical needs, use cases and priorities, and provide technical guidance on how best to leverage Transmit Solutions to achieve our customers’ desired outcomes.
- Champion the onboarding experience of new customers and drive time-to-value and ROI for customers by partnering with Product, Research & Development and Professional Services teams to deliver world-class product integrations.
- Identify and drive resolution of technical roadblocks for customers, helping them realise the value of Transmit products.
- Develop a deep technical understanding of Transmit’s products, their features, functions and architect solutions to address customers' business and security needs.
- Lead the post-sales team working with Product and Research & Development counterparts to shape Transmit products to meet our customers' evolving needs.
- Help manage and shape customer technical response during incidents, and ensure internal action is being executed urgently.
- Present product roadmap and confirm alignment with the customer's business goals and priorities.
- Participate in Quarterly Business Reviews with the Customer to highlight progress, opportunities for expansion, address blockers and enhance our partnership.
- Act as a trusted technical adviser to the customer to strengthen customer relationships.
- Develop and lead in-person, remote and webinar Customer enablement sessions on Transmit Product features and use cases, best practices, and knowledge transfer.
- Work with Sales and Field Engineers to develop new opportunities and provide continual and consistent feedback on health and wellbeing of the account.
- Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success.
UK Technical Account Manager employer: Deepstreamtech
At Transmit Security, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As a UK Technical Account Manager, you will benefit from extensive professional development opportunities, a supportive team environment, and the chance to work with cutting-edge technologies in the heart of the tech industry. Our commitment to customer success and employee growth makes us an exceptional employer for those seeking a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land UK Technical Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Technical Account Manager role.
✨Tip Number 2
Show off your technical chops! Be ready to discuss your experience with Risk/Fraud technologies and cloud architectures. Prepare some examples of how you've solved complex problems in the past – this will impress potential employers.
✨Tip Number 3
Practice your pitch! You need to communicate effectively with all levels of management. Role-play interviews with friends or use online resources to refine your presentation skills. Confidence is key!
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your leadership experience and customer success stories – it’ll make you stand out!
We think you need these skills to ace UK Technical Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience in B2B SaaS, technical problem-solving, and any leadership roles you've had. We want to see how your skills align with what we're looking for!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical knowledge! Mention your familiarity with Risk/Fraud technologies, cloud architectures, and any relevant tools like SSO or OAuth. We love seeing candidates who are passionate about tech and eager to learn more.
Demonstrate Your Customer Focus:We’re all about building lasting relationships with our customers. Share examples of how you’ve successfully managed customer accounts or resolved technical issues in the past. This will show us that you understand the importance of customer success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Risk/Fraud and Identity technologies like SSO, OAuth, and REST APIs. Be ready to discuss how these technologies can solve customer problems and enhance their experience with Transmit Security.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your experience in building relationships and driving customer success, as this role is all about being a trusted adviser and champion for customers.
✨Understand the Customer's Needs
Research Transmit Security’s products and think about how they align with potential customer use cases. Be prepared to discuss how you would approach onboarding new customers and ensure they see value quickly from the solutions offered.
✨Practice Your Communication Skills
Since this role involves presenting to various stakeholders, practice articulating complex technical concepts in a clear and engaging way. Think about how you would present the product roadmap and align it with customer goals during the interview.
