At a Glance
- Tasks: Lead a new triage capability, streamline processes, and drive operational improvements.
- Company: Join a forward-thinking insurance and pensions company transforming the digital landscape.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a high-impact team with excellent career advancement opportunities.
- Why this job: Make a real impact by shaping a modern operating model in a dynamic environment.
- Qualifications: 5+ years of leadership experience and strong analytical skills required.
The predicted salary is between 60000 - 80000 € per year.
Requirements:
- 5 years or more proven leadership experience in a complex and regulated environment
- 5 years or more experience supporting process or operational improvement initiatives
- Strong analytical and problem‑solving skills
- Confidence engaging people and influencing at senior levels
- Understanding of governance and risk in regulated environments
- Highly organised and delivery‑focused
- Clear written and verbal communication skills
What the job involves:
Insurance, Pensions & Investments (IP&I) is evolving to deliver more digital, customer focused insurance and pensions solutions in a fast moving market. As Triage Squad Lead, you’ll shape and lead a new triage capability, working closely with senior leaders to spot opportunities, remove friction and help direct work to where it will create the most value. It’s a hands‑on role with real freedom to build a team and simple, effective ways of working from the ground up, balancing pace with clear governance and oversight.
LOCATION(S): Edinburgh Citymark, Bristol Harbourside, Leeds Wellington Place
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
HOURS: Full‑time
This is a high‑impact leadership role at the heart of IP&I’s transformation, helping shape a modern, global operating model as the business redefines how it delivers insurance, pensions and investments in a digital market. As Triage Squad Lead, you’ll build and lead a brand‑new capability, working with senior leaders to unlock opportunities, remove obstacles and help the business focus its energy where it will have the greatest impact. With the freedom to design ways of working from the ground up, this is a chance to make a visible difference, see the outcomes of your work quickly, moving faster and smarter for the future!
Key Responsibilities:
- Owning and leading the end‑to‑end triage process for IP&I
- Translating strategic priorities into clear triage principles and decision frameworks
- Leading a team who proactively search for new chances to streamline, eliminate or automate processes
- Acting as the senior escalation point for complex or cross‑cutting demand
- Ensuring demand is routed into the correct delivery pathway
- Providing oversight of governance, risk and controls in partnership with key functions
- Leading engagement with senior stakeholders across IP&I and the wider Group
- Building and developing a high‑performing triage squad
- Using MI and insight to discover ways to simplify or automate demand
- Monitoring benefit delivery
Triage Squad Lead employer: Deepstreamtech
As a Triage Squad Lead at our company, you will be part of a dynamic and innovative team dedicated to transforming the insurance, pensions, and investments landscape. We pride ourselves on fostering a collaborative work culture that values employee growth and development, offering ample opportunities for professional advancement in a hybrid working environment across our vibrant locations in Edinburgh, Bristol, and Leeds. Join us to make a tangible impact while enjoying the benefits of a supportive workplace that champions creativity and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Triage Squad Lead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Triage Squad Lead role.
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. We want you to showcase your leadership experience and problem-solving abilities in a way that resonates with the interviewers. Make sure you have examples ready that highlight your analytical skills and how you've influenced senior leaders.
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and how they operate will help you tailor your approach. We suggest checking out their website and social media to get a feel for what they’re all about before you step into that interview.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Triage Squad Lead position!
We think you need these skills to ace Triage Squad Lead
Some tips for your application 🫡
Show Off Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've successfully led teams in complex environments, so share specific examples that demonstrate your ability to influence and engage with senior stakeholders.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language to convey your thoughts. We appreciate clear written communication, so avoid jargon and keep it simple while showcasing your analytical skills.
Tailor Your Application:Don’t just send a generic application! Tailor your responses to align with the job description. Highlight your experience with process improvement initiatives and governance, as these are crucial for the Triage Squad Lead role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Deepstreamtech
✨Showcase Your Leadership Experience
Make sure to highlight your leadership experience in complex and regulated environments. Prepare specific examples of how you've successfully led teams or initiatives, focusing on the impact you made and the skills you used to influence senior leaders.
✨Demonstrate Analytical Skills
Be ready to discuss your analytical and problem-solving skills. Think of scenarios where you've identified issues and implemented process improvements. Use data or metrics to back up your claims, as this will show your ability to drive operational enhancements.
✨Engage with Confidence
Practice engaging with people at all levels, especially senior stakeholders. Prepare questions that demonstrate your understanding of governance and risk in regulated environments, and be ready to discuss how you would approach building relationships in this role.
✨Communicate Clearly
Since clear communication is key, practice articulating your thoughts concisely. Whether it's written or verbal, ensure you can explain complex ideas simply. Consider preparing a brief presentation on your vision for the triage capability to showcase your delivery-focused mindset.
