At a Glance
- Tasks: Lead and grow our Edinburgh territory while ensuring exceptional service for hosts and guests.
- Company: Join Pass the Keys, the UK's top short-let management company with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible work, and professional growth opportunities.
- Other info: Remote role with a focus on autonomy and accountability.
- Why this job: Make a real impact in a fast-growing company and develop your leadership skills.
- Qualifications: Management experience with P&L responsibility and strong sales background required.
The predicted salary is between 38000 - 38000 € per year.
Pass the Keys is the UK's leading full-service short-let and holiday-let management company, simplifying property hosting for homeowners since 2015. Our mission is to empower homeowners by delivering a hassle‑free hosting experience while ensuring an exceptional guest stay.
As Territory Manager, you will take ownership of the financial and commercial performance of our Edinburgh territory, driving operational excellence and business growth. You will be responsible for overseeing day‑to‑day operations, developing strategic sales and marketing initiatives, and leading a high‑performing team to ensure outstanding service for our hosts and guests. This is a results‑driven role where you will achieve ambitious Key Performance Indicators (KPIs) through a combination of great people management, operational rigour, and an analytical approach. Your performance will be measured by the successful growth of your portfolio.
Key Responsibilities- Market Leadership & Strategic Growth
- Develop and execute a comprehensive growth plan to establish and expand our market presence
- Own the territory's P&L, with accountability for driving revenue growth and ensuring profitability
- Lead monthly and quarterly business reviews, reporting on performance and strategic initiatives
- Recruit, train, and develop a high‑performing local team as the market scales
- Conduct continuous market research and competitor analysis to identify opportunities and inform strategy
- Sales & Business Development
- Drive the end‑to‑end sales process to build a robust pipeline and sign new Hosts
- Attend property viewings, prepare compelling quotes, and meticulously manage all sales activities within our CRM (HubSpot)
- Forge and nurture strategic local partnerships to generate new business and enhance our brand reputation
- Approve new property listings, ensuring they meet our quality standards and brand guidelines
- Operations & Host Management
- Deliver an exceptional host and guest experience to maintain high standards of service and satisfaction
- Implement strategies to foster host loyalty and build strong, lasting relationships
- Oversee all day‑to‑day operations, ensuring the seamless functioning of on‑the‑ground teams and local suppliers
- Proactively manage host accounts, including resolving failed or missed payments and other financial queries
Success in the Territory Manager role is defined by achieving targets across the following key metrics:
- Financial Performance
- NBV vs Previous Year: Year‑over‑year growth in Net Booking Value
- Gross Profit NBV %: The gross profit margin achieved on Net Booking Value
- Growth & Sales
- Net Growth: The net increase in managed properties within the territory
- Sales Conversion: The percentage of leads successfully converted into new hosts
- Operational Excellence
- YOY Host Retention: The annual rate at which existing hosts are retained
- Airbnb Rating & Booking.com Rating: Average guest review scores on major booking platforms
- Leadership & Performance
- A Player Team: The successful recruitment, development, and retention of a high‑performing local team
- KPI Ranking: The territory's performance ranking against other markets within the company
- Proven experience in a management role with P&L responsibility, such as a General Manager, Operations Manager, or Business Development Manager
- Strong background in sales, with a demonstrable track record of meeting and exceeding targets
- Exceptional leadership, communication, and negotiation skills, with experience in building and managing teams
- Proficiency with CRM software (HubSpot preferred) and the Google Workspace suite
- Highly analytical and data‑driven, with the ability to solve complex problems effectively
- A self‑starting, entrepreneurial mindset with the ability to work autonomously in a fast‑paced environment
- Experience in property management, hospitality, short‑term rental, or the real estate industry is beneficial, but not necessary
The role is predominantly a remote position; however, the successful candidate must be Edinburgh‑based to be able to attend property viewings and conduct property checks.
Benefits- A Global Vision: Join an ambitious company aspiring to be the global leader in short-let and holiday-let property management
- A Strong Company Culture: Our four core values—Drive, Evolve, Take Pride, and Together—guide everything we do
- Autonomy & Independence: We manage by results, not input. No micromanagement—just accountability and impact
- Professional Growth Opportunities: We encourage responsibility and development, allowing you to expand your skills as much as you can handle
- Flexible Work Arrangements: We understand the importance of work‑life balance and support flexible scheduling where possible
- Competitive Salary: While there may be places that pay more, we offer competitive wages with strong career progression opportunities
- Performance-Based Company Bonus: Rewarding outstanding contributions and exceptional business results
- A Great Team: Work alongside inspiring colleagues in a supportive and collaborative environment
- 22 days of holiday plus bank holidays, plus an extra day off for your birthday
- Pension scheme with salary sacrifice, matching contributions up to 7%
- Enhanced maternity pay—up to 90% of salary for six months
At Pass the Keys, we offer a dynamic and entrepreneurial environment where you can take full ownership of your region and make a significant impact. You will be part of an innovative and fast‑growing company that values leadership, collaboration, and performance. If you're an ambitious professional with a passion for hospitality, operations, and business growth, we'd love to hear from you!
Salary: Starting at £38,000 guaranteed basic salary, plus uncapped profit share potential.
Territory Manager, Edinburgh employer: Deepstreamtech
At Pass the Keys, we pride ourselves on being an exceptional employer that fosters a strong company culture built on our core values of Drive, Evolve, Take Pride, and Together. As a Territory Manager in Edinburgh, you will enjoy autonomy in your role, competitive salary packages, and ample opportunities for professional growth within a supportive team environment. With flexible work arrangements and a commitment to work-life balance, we empower our employees to thrive while making a meaningful impact in the short-let management industry.
StudySmarter Expert Advice🤫
We think this is how you could land Territory Manager, Edinburgh
✨Tip Number 1
Network like a pro! Attend local events, meet-ups, or industry conferences in Edinburgh. The more people you know, the better your chances of landing that Territory Manager role. Plus, it shows you're serious about being part of the community.
✨Tip Number 2
Show off your skills! Prepare a mini-presentation or a portfolio that highlights your achievements in sales and team management. When you get the chance to chat with potential employers, this will help you stand out from the crowd.
✨Tip Number 3
Research is key! Dive deep into Pass the Keys and understand their mission, values, and market position. This knowledge will not only help you tailor your conversations but also demonstrate your genuine interest in the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Pass the Keys. Don’t miss out on this opportunity!
We think you need these skills to ace Territory Manager, Edinburgh
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about hospitality and property management. Share your experiences that relate to our mission of simplifying hosting for homeowners.
Tailor Your CV:Make sure your CV is tailored to the Territory Manager role. Highlight your experience with P&L responsibility and any relevant sales achievements. We love seeing how you've driven growth in previous roles, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff—your skills and achievements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Pass the Keys!
How to prepare for a job interview at Deepstreamtech
✨Know Your Numbers
As a Territory Manager, you'll be responsible for the P&L of your area. Brush up on financial metrics and be ready to discuss how you've driven revenue growth in previous roles. Show them you can analyse data and make informed decisions!
✨Showcase Your Leadership Skills
This role requires exceptional leadership and team management. Prepare examples of how you've successfully recruited, trained, and developed high-performing teams. Highlight your communication and negotiation skills to demonstrate your ability to lead effectively.
✨Understand the Market
Familiarise yourself with the Edinburgh property market and Pass the Keys' competitors. Be prepared to discuss potential growth strategies and how you would conduct market research to identify opportunities. This shows you're proactive and ready to hit the ground running!
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and operational excellence. Think of scenarios where you've had to resolve issues or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
