At a Glance
- Tasks: Provide 1st line tech support and facilitate onboarding for new employees.
- Company: Join Starling Group, a leading bank with a focus on technology.
- Benefits: Flexible hours, dynamic work environment, and opportunities for growth.
- Other info: Work in a fast-paced, innovative environment with a supportive team.
- Why this job: Be the face of tech support and enhance employee experiences daily.
- Qualifications: Experience with macOS or Windows and a knack for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Requirements
- Knowledge and experience of supporting either macOS or Windows is a must.
- Adept at coping in a technically complex and fast-changing environment.
- An interest in and suitable understanding of Starling’s technology.
- Exposure to incident management processes is beneficial.
- Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions.
- Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently.
- Helping the team to manage asset inventory, procurement, repairs, auditing and licensing.
- Computer hardware provisioning from returned stock.
- Arranging collection of leavers hardware.
- Experience in operational support of suppliers and outsourced vendors is beneficial.
What the job involves
Our Technology Operations team is the first line of support for Starling Group, both internally for our colleagues and externally for our technology partners. We look after all the technical queries in our primarily Apple Mac estate that our employees and external partners raise on a daily basis, supporting the critical infrastructure of the bank, alongside the day-to-day needs of our teams. In this role, you’ll get the opportunity to really understand the core functionality of the bank, working closely with our internal teams and key suppliers. It’s very important to us at Starling that staff have the best possible experience with the technology they use on a daily basis. We deploy primarily Macs but also have some Windows PCs in the estate, supplemented by a number of SaaS applications. Our computers are managed by a combination of Jamf and Intune, and sit on our Meraki network. We have zero physical infrastructure on site barring networking, so you won’t find Active Directory here. Externally, we support the relationships we have with key suppliers, payment schemes and banking partners; triaging and escalating as needed.
As a Technology Operations Analyst, you’ll be the face of support for technology for all staff at the bank, assisting with hybrid support for our colleagues and external partners, whilst sharing solutions that improve technology outcomes for all. Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions. Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently. Help the team to manage asset inventory, procurement, repairs, auditing and licensing. Computer hardware provisioning from returned stock. Arrange collection of leavers hardware. Perform daily office equipment checks, ensuring all conference rooms are fully functional at the start of each day. Check display TVs are working properly.
We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. As such, we are looking for people who can commit to 37.5 hours a week between 7am-10pm Monday to Sunday.
Technology Operations Analyst employer: Deepstreamtech
At Starling, we pride ourselves on being an exceptional employer, offering a dynamic work environment where technology and innovation thrive. Our Technology Operations team plays a crucial role in supporting our colleagues and partners, ensuring they have the best tools at their disposal. With a strong focus on employee growth, we provide comprehensive onboarding training and opportunities to engage with cutting-edge technology, all within a collaborative culture that values every team member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Operations Analyst
✨Tip Number 1
Get to know the company inside out! Research Starling's tech stack and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice your tech support scenarios! Since you'll be providing first-line support, think about common issues and how you'd resolve them. Role-playing these situations can boost your confidence and prepare you for real-life challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Starling family!
We think you need these skills to ace Technology Operations Analyst
Some tips for your application 🫡
Show Your Tech Savvy:Make sure to highlight your experience with macOS or Windows in your application. We want to see how you've tackled tech challenges in the past, so don’t hold back on those examples!
Keep It Relevant:Tailor your application to reflect your understanding of our technology and the role. Mention any experience you have with incident management processes or supporting teams in a fast-paced environment – it’ll make you stand out!
Be Personable:Since you'll be the face of support for our staff, let your personality shine through! Use a friendly tone in your application to show us that you’re approachable and ready to help.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both macOS and Windows systems. Be ready to discuss your experience with supporting these platforms, as well as any incident management processes you've been involved in. This will show that you’re not just familiar with the tech but can also handle the complexities of a fast-paced environment.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you provided first-line support or resolved security concerns. Highlighting your ability to triage problems effectively will demonstrate your readiness for the role.
✨Get Familiar with Onboarding Processes
Since you'll be facilitating onboarding training, it’s crucial to understand what new employees need to hit the ground running. Be prepared to discuss how you would ensure they have access to the right equipment and software. Showing that you can streamline this process will impress the interviewers.
✨Understand the Company Culture
Research Starling Group and its technology operations team. Knowing their values and how they support their staff will help you align your answers with what they’re looking for. This will also give you a chance to ask insightful questions, showing your genuine interest in being part of their team.
