At a Glance
- Tasks: Provide first-line technical support and manage internal access systems for a growing tech team.
- Company: Join a dynamic company focused on making finance accessible and simple for everyone.
- Benefits: Enjoy a competitive salary, flexible hybrid work, and a supportive team environment.
- Other info: Work in a collaborative space with opportunities for personal and professional development.
- Why this job: Be part of an innovative team that values your input and helps you grow in tech.
- Qualifications: Customer service experience and a passion for tech; coding knowledge is a plus!
The predicted salary is between 30000 - 40000 € per year.
Requirements
- Some customer-facing work experience (perhaps in retail or a contact centre) AND an interest in coding and working in tech
- Demonstrated ability to learn and pick up new things across a range of technical areas
- Some experience administering Windows or macOS devices remotely
- An interest in tech and potentially progressing into an engineering role as you grow - if you’ve done some Python, Go or JavaScript before, that’s fantastic, but any language is great
What the job involves
- We’re looking for a keen and diligent First Line Support team member to handle our expanding TechOps function, supporting a hybrid workforce of 200+ employees
- This will involve running our internal access management systems, onboarding people to our systems as our company grows, and handling day-to-day support enquiries and troubleshooting for team members
- This is a hybrid role with 3 days per week at our Shoreditch office, where you will also be responsible for maintaining the company’s hardware asset inventory, keeping everything tracked, organised and in good working order
- This includes all company laptops, monitors, meeting room A/V tech and office WiFi
- You will also work closely with our Platform Engineering team who will support you in providing employees access to cloud infrastructure and keeping laptops secure
- Provide technical support for the team, including troubleshooting software, hardware, and network issues
- Employee access management to our single sign-on directory and Mobile Device Management setup and troubleshooting
- Providing first-line technical support for internal team members' tickets on laptops, VPNs and system access
- Assign and elevate tickets to a higher level where tickets cannot be resolved at a first-line level
- Updating documentation and automations to make them as easy to use for team members as possible
- Maintain an accurate asset register for all company hardware. Keep all hardware organised and secure within the office premises
- Managing technical office equipment including AV setups, printers, networking and internet service
- Be responsible for the security and storage systems in the office
- Liaise with third party suppliers in relation to IT services
We’re looking for someone who’s genuinely excited about Chip and energised by the opportunity to help build the future of wealth, making saving, investing and pensions simpler and more accessible for everyone. We work in a regulated space, so the bar is high. But we’ve built a team of smart, thoughtful people who care about doing great work and enjoy doing it together. Technical skills matter, obviously. But they’re not the only thing we hire for. We want real people. People with interests, perspective and personality. The best teams are made up of individuals who bring different experiences into the room, not just polished CVs and good interview answers. So alongside the technical side, we’ll be looking for empathy, self-awareness, sound judgement, resilience and a collaborative mindset. People who are good to work with, especially when things get hard.
Working Hours
- Monday to Thursday: 9:00 AM – 6:00 PM
- Friday: 8:00 AM – 4:00 PM (Start your weekend early!)
Technical Support Engineer employer: Deepstreamtech
At Chip, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our Shoreditch office provides a dynamic environment where you can grow your technical skills while supporting a diverse team of over 200 employees. With opportunities for professional development and a commitment to making finance accessible for everyone, you'll find meaningful work that aligns with your passion for technology and customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our vibe will help you connect with us during the chat.
✨Tip Number 2
Practice your tech troubleshooting skills! Brush up on common issues related to Windows and macOS devices. Being able to demonstrate your problem-solving abilities can really impress us.
✨Tip Number 3
Show your passion for tech! Whether it’s a personal project or a coding language you love, share it with us. We want to see that excitement and willingness to learn.
✨Tip Number 4
Don’t forget to ask questions! When we chat, come prepared with questions about the role and the team. It shows you’re genuinely interested and helps us get to know you better.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology shine through! Mention any coding languages you've dabbled in, like Python or JavaScript, and share how you keep up with tech trends. We love seeing candidates who are genuinely excited about the field!
Highlight Customer-Facing Experience:Don’t forget to showcase any customer-facing roles you've had, whether it’s in retail or a contact centre. We want to see how you’ve interacted with customers and resolved their issues, as this is key for our First Line Support role. Make it personal and relatable!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points if necessary to make your skills and experiences stand out. We appreciate clarity, so avoid jargon unless it’s relevant to the role. Remember, we’re looking for real people, not just polished CVs!
Apply Through Our Website:Make sure to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Basics
Brush up on your knowledge of Windows and macOS systems, as well as any coding languages you’ve dabbled in like Python or JavaScript. Be ready to discuss how you've used these skills in past roles or projects, even if they were just personal ones.
✨Showcase Your Customer Service Skills
Since this role involves customer-facing work, think of examples from your previous experiences in retail or contact centres. Highlight how you handled difficult situations or provided exceptional support, demonstrating your empathy and problem-solving abilities.
✨Prepare for Technical Scenarios
Anticipate common technical issues that might arise in a support role, such as troubleshooting VPNs or hardware problems. Practise explaining your thought process for resolving these issues clearly and concisely, as communication is key in tech support.
✨Emphasise Your Collaborative Spirit
This role requires working closely with the Platform Engineering team and other colleagues. Be prepared to discuss how you’ve successfully collaborated in the past, showcasing your resilience and ability to work well under pressure, especially when challenges arise.
