At a Glance
- Tasks: Lead clients through onboarding, providing technical guidance and tailored training sessions.
- Company: Join a dynamic team at Commusoft, focused on client success and innovative solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams in a fast-paced, supportive environment.
- Why this job: Make a real impact by empowering clients to master their tech and achieve success.
- Qualifications: Experience in B2B SaaS onboarding and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Requirements
- B2B SaaS Onboarding: 2 years’+ experience in a Technical Consulting or Onboarding role within a B2B SaaS environment
- Technical Aptitude: Demonstrated comfort with data migration, complex system configuration and troubleshooting technical platform challenges
- Training & Facilitation: Experience delivering training sessions (1:1 or group) in a way that is engaging, clear, and tailored to different client needs
- Consultation Skills: Proven ability to provide strategic, high-level advice rather than hands-on assistance. Must be skilled at educating clients to use the system themselves
- Project Management: Proficiency in defining, structuring, and managing technical client onboarding projects and timelines
- Data Fluency: Ability to analyse product usage data and interpret adoption metrics to inform client configuration strategies
- Expectation Management: Strong ability to manage scope, negotiate client requirements, and articulate technical limitations clearly and professionally
- Product Enablement: Hands‑on experience with user adoption or enablement tools (Userflow, etc.) or a high technical aptitude for quickly mastering them
- Communication: Exceptional verbal and written skills, with the ability to translate complex technical concepts into clear, client‑friendly business value
- Solutions‑Oriented and Scalable Thinking: Possesses a proactive approach to anticipating and solving challenges, always seeking ways to improve efficiency and reduce client reliance on one‑to‑one support
- Organised & Adaptable: Skilled at managing multiple client onboarding projects simultaneously, with a structured approach to project milestones and timelines in a fast‑paced environment
What the job involves
- End‑to‑End Onboarding & Enablement: Lead clients through the full onboarding process, defining the technical project plan and key success goals. Enable specific platform configuration and workflow development based on their business needs
- Training & Consultation: Deliver engaging product training sessions tailored to different client roles and technical abilities. Ensure clients feel confident using the platform and can embed it effectively into their workflows
- Technical Guidance: Act as the primary technical advisor, providing high‑level consultation and best practices for technical setup, integrations, data migration, and advanced system configuration. You will guide the client to perform the work, rather than doing it for them, focusing on the strategic 'why' and 'how'
- Smooth Handover & Collaboration: Collaborate with the Sales team to capture client requirements and expectations, ensuring a seamless transition into onboarding and providing technical expertise during pre‑sales conversations
- Technical Problem‑Solving: Address client technical queries and challenges with a consultative approach. Serve as the primary escalation point for complex technical pain points raised by the Client Success Partners, ensuring quick and accurate resolution
- Product Configuration & Optimisation: Work with clients to configure features and settings to suit their unique business processes, while advising on optimal ways to use the platform for maximum value. Document and flag potential expansion opportunities identified through configuration needs (e.g., specific integrations, custom modules)
- Client Readiness & Monitoring: Regularly check client adoption progress, ensuring training goals are met and clients are confident using the system. Utilise platform usage data to proactively identify configuration risks or adoption blockers during the launch phase
- Feedback & Continuous Improvement: Gather and communicate client feedback during and after onboarding to the Product and Engineering teams to influence the product roadmap and improve implementation processes
- Cross‑Functional Collaboration: Partner with Product, Support, and Client Success colleagues to ensure client onboarding is smooth and scalable, flagging any technical improvements needed. Serve as a subject matter expert on the client’s third‑party software and technology stack
- Proactive Content & Adoption: Leverage tools like Userflow to create and enable targeted, automated product walkthroughs for onboarding and feature adoption. Coordinate and manage client participation in Beta Programs for new features and releases
Our commitment is delivered through three synergistic teams, ensuring every client feels supported, valued, and successful:
- Client Success: We serve as strategic partners and consultants, concentrating on relationship mastery, proactive business consultation, and technical enablement. We ensure continuous feature adoption and measurable client growth, guiding clients through their entire journey to become long‑term advocates
- Technical Support: We are the expert problem‑solvers, providing advanced, complex technical resolution. We leverage data and streamlined processes to proactively build a continually improving service model that not only fixes issues but also builds client confidence and deepens satisfaction
- Knowledge & AI Enablement: We are the central engine for empowerment and scalability, curating all internal and external knowledge. This drives AI‑powered first‑line assistance, equipping clients and employees with the self‑service resources required for instant answers and independent success, directly improving the client experience
Our specialisation ensures that client sentiment remains the foundation of our success, where our expert, targeted service consistently stands out as Commusoft’s key differentiator.
Technical Success Consultant employer: Deepstreamtech
Commusoft is an exceptional employer that prioritises employee growth and development within a dynamic B2B SaaS environment. Our collaborative work culture fosters innovation and empowers team members to take ownership of their projects, while our commitment to client success ensures that every employee plays a vital role in shaping meaningful client relationships. With comprehensive training opportunities and a focus on continuous improvement, we provide a rewarding career path for those looking to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Success Consultant
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your technical expertise and past projects. This is a great way to demonstrate your capabilities beyond just a CV and can really impress potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to technical consulting and onboarding. Think about how you can showcase your problem-solving skills and ability to manage client expectations. We recommend doing mock interviews with friends or using online platforms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and being part of our mission to empower clients.
We think you need these skills to ace Technical Success Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in B2B SaaS onboarding. We want to see how your skills align with the role, so don’t hold back on showcasing your technical aptitude and project management prowess!
Showcase Your Communication Skills:Since this role involves a lot of training and consultation, it’s crucial to demonstrate your exceptional verbal and written communication skills. Use clear examples in your application that show how you’ve translated complex concepts into client-friendly language.
Highlight Problem-Solving Experience:We love a proactive approach! Share specific instances where you’ve anticipated challenges and provided solutions in your previous roles. This will show us that you’re not just about fixing issues but also about improving processes for better client outcomes.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around data migration and system configuration. Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This will show that you're not just familiar with the tech but can also think critically about it.
✨Tailor Your Training Approach
Prepare to share examples of how you've delivered training sessions in the past. Highlight how you adapted your style to suit different client needs. This will demonstrate your ability to engage clients and ensure they feel confident using the platform.
✨Showcase Your Consultation Skills
Be ready to discuss how you've provided strategic advice rather than just hands-on help. Think of scenarios where you educated clients on using systems independently. This will illustrate your capability to empower clients and manage their expectations effectively.
✨Project Management is Key
Come prepared with examples of how you've managed multiple onboarding projects simultaneously. Discuss your structured approach to timelines and milestones, as this role requires strong organisational skills in a fast-paced environment.
