At a Glance
- Tasks: Drive customer success and adoption of the Wiz platform through expert guidance and strategic planning.
- Company: Join a leading cloud security company with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities in a collaborative environment.
- Why this job: Be the key link between customers and our team, making a real impact in cloud security.
- Qualifications: 3+ years in technical customer-facing roles and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 € per year.
Requirements
- Technical expertise and strong customer-facing skills will be essential in addressing both the business and technical needs of our customers.
- 3+ years of experience in technical customer-facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
- Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
- Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
- Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
- Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
- Fluent English and Portuguese.
What the job involves
- As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform.
- Ideally based in London or the UK, you will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization.
- Serving as the bridge between customers and the broader Wiz team, you'll streamline collaboration between Product Management, Sales, Engineering, and Support for a cohesive customer experience.
- Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
- Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
- Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
- Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
- Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
- Measure customers’ achievement of these key performance indicators and report those both internally and externally.
- Identify and address technical issues to ensure high levels of customer satisfaction.
- Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
- Advocate for customer needs across various departments (product management, support, ...).
- Offer insights regarding the availability of new features in Wiz.
- Program manage account escalations effectively.
- Collaborate with the Wiz Sales and Renewal teams to secure contract renewals.
- Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
- Maintain up-to-date functional and technical knowledge of the Wiz platform.
- Continuously monitor news related to new & emerging cloud security threats.
- Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...).
Technical Account Manager (Portuguese Speaker) employer: Deepstreamtech
At Wiz, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Technical Account Manager based in London, you will benefit from a dynamic environment that encourages professional growth through continuous learning and development opportunities, while also enjoying the perks of working in a vibrant city known for its tech scene. Our commitment to employee success is reflected in our supportive team atmosphere and focus on building strong relationships with clients, ensuring that your contributions are both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager (Portuguese Speaker)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to technical account management. We recommend role-playing with a friend or using online resources to sharpen your skills. Confidence is key!
✨Tip Number 3
Showcase your expertise! Bring along examples of past successes and how you’ve tackled complex technical issues. We want to see how you can drive customer success and exceed performance targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Account Manager (Portuguese Speaker)
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your technical expertise in your application. We want to see your experience with cloud services, container technologies, and any relevant certifications. This is your chance to shine!
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Mention your customer-facing experience and how you’ve built relationships with enterprise clients.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if needed to make your achievements stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around cloud services, architectures, and security best practices. Be ready to discuss your experience with container technologies like Docker and Kubernetes, as well as any relevant certifications you hold.
✨Showcase Your Customer Success Skills
Prepare examples that highlight your ability to build relationships with enterprise clients and drive customer success. Think of specific instances where you've exceeded performance targets or helped a client overcome a significant challenge.
✨Communicate Clearly and Confidently
Since this role requires excellent communication skills, practice articulating your thoughts clearly. Be prepared to engage with stakeholders at all levels, so think about how you can convey complex technical information in an accessible way.
✨Demonstrate Problem-Solving Prowess
Be ready to tackle hypothetical scenarios or past experiences where you had to troubleshoot complex technical issues. Highlight your problem-solving process and how you collaborated with teams to reach a resolution.
