At a Glance
- Tasks: Manage customer journeys and ensure successful onboarding and adoption of Hightouch's platform.
- Company: Join a leading tech company focused on data solutions for Fortune 5000 clients.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and customer satisfaction.
- Why this job: Be the bridge between technology and customers, making a real impact in their success.
- Qualifications: 5-10 years in client-facing roles with strong technical and project management skills.
The predicted salary is between 60000 - 80000 € per year.
Requirements
- 5-10 years of experience in a client facing and/or technology focused role where business experience and technical acumen was combined
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
- Excellent project management and communication skills
- Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
- Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
- Ability to collaborate cross functionally with different teams and types of people
- Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
- Proficiency of spoken and written English
What the job involves
As a Technical Solutions Account Manager in our EMEA region, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.
In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamoured with how a company can utilize data to its fullest extent.
Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well. As a critical member of the Customer Success team, you will be responsible for the retention and expansion of our largest Enterprise customers. You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations.
From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices. Provide customers with clear proactive technical guidance and expertise across all our products. Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations. Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level.
Technical Account Manager (EMEA) employer: Deepstreamtech
Hightouch is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the role of Technical Account Manager in the EMEA region. With a strong emphasis on employee growth and development, we provide ample opportunities for our team members to enhance their technical skills while working closely with Fortune 5000 clients. Our commitment to a customer-first approach, combined with a supportive environment, ensures that you can thrive and make a meaningful impact in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager (EMEA)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Technical Account Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and project management skills. Be ready to discuss how you've tackled complex systems and customer challenges in the past. Show them you’re not just a techie, but someone who genuinely cares about customer success!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you’ve navigated unexpected roadblocks and delivered results under pressure. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Hightouch team. Let’s get you that job!
We think you need these skills to ace Technical Account Manager (EMEA)
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 5-10 years of experience in client-facing or tech roles. We want to see how you've combined business savvy with technical know-how, so don’t hold back on those examples!
Communicate Clearly:Your project management and communication skills are key! Use clear and concise language in your application to demonstrate your ability to convey complex ideas simply. Remember, we love a good story, so share your journey!
Demonstrate Your Curiosity:We’re looking for someone who’s naturally curious about technology and customer needs. In your application, show us how you’ve tackled challenges and learned new tech quickly. Let that passion shine through!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the role. Familiarise yourself with APIs, databases, and reporting tools. Being able to discuss these topics confidently will show that you have the technical acumen they’re looking for.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you successfully managed technical projects. Highlight your ability to keep things organised and on track, especially under pressure. This will demonstrate your project management prowess.
✨Empathy is Key
Since this role requires a customer-first attitude, think of instances where you’ve gone above and beyond for clients. Share stories that illustrate your empathy and problem-solving skills, showing how you can navigate challenges while keeping the customer’s needs in mind.
✨Collaboration is Crucial
Be ready to discuss how you’ve worked cross-functionally in the past. They want to see that you can collaborate effectively with different teams. Prepare examples that highlight your communication skills and your ability to work with diverse groups of people.
