Revenue & GTM Operations Manager

Requirements

• 3-5+ years of experience working in Rev Ops / GTM functions, preferably in a scale-up / high-growth / tech environment.
• Experience in SaaS, Marketplace and/or Fintech/payments business models would be a plus.
• Great communication skills to work closely with internal and external stakeholders who may not be financially proficient or comfortable with data.
• Top analytical skills, proficient in internal systems, data analysis and manipulation (ideally able to use data queries).
• Enjoy working in a fast-paced environment with minimal operating manuals.
• Comfortable with rapid and frequent change, able to pivot accordingly.
• Strong growth mindset with ambition for Easol to become a category-defining business.
• Process-oriented and enjoy improving setups and documenting them.
• Passionate about experiences, travel, and adventure.
• Proven commercial acumen to leverage data for commercial insights and drive value for the business.

What the job involves

• This role sits at the heart of Easol’s GTM engine.
• Own the GTM operating system: revenue tools, lead-to-revenue process, pipeline governance, reporting, and sales execution efficiency.
• Ensure inbound and outbound demand is captured correctly, routed fast, worked consistently, and measured reliably from first touch through revenue.
• Interact closely with all teams across the business.
• Provide analytics and insights to grow revenue and partner with Growth Marketing and Sales Leadership.

Revenue Systems Ownership

• Own HubSpot as the system of record for GTM operations: lifecycle stages, objects/fields, governance, automation standards, permissions, and change management.
• Maintain clean integration and tracking standards across GA4, ad platforms, enrichment tools, and any sales tooling.
• Own lead management end-to-end: capture, enrichment, de-dupe, routing, SLAs, handoffs, and feedback loops with Sales.
• Define and maintain funnel definitions and stage exit criteria (MQL/SQL/SAO, opportunity stages, close lost reasons, etc.).
• Drive pipeline hygiene: required fields, stage integrity, close date quality, next-step compliance, and consistent qualification data.

Reporting, attribution integrity, and decision cadence

• Own GTM reporting and dashboards across funnel conversion, velocity, pipeline coverage, source attribution QA, and performance by segment.
• Establish operating rhythms (weekly pipeline reviews, SLA adherence reporting, funnel health checks) to drive accountability with Sales and Growth.
• Improve forecasting accuracy by ensuring the CRM reflects reality: stage consistency, close date hygiene, amounts, pipeline coverage metrics, and risk flags.

Cross-functional GTM leadership

• Partner with the Growth Marketing Manager to ensure campaign tracking standards, UTMs, and lifecycle mapping are correct and consistent.
• Collaborate with leadership on ICP definitions, segmentation, and territory/account models where relevant.

ICP Data & Experience Index Ownership

• Own the Experience Index as a GTM data asset: definitions, taxonomy, governance, and ongoing maintenance.
• Build and manage automated workflows to enrich ICP accounts and contacts; ensure data flows reliably into HubSpot and downstream tools.
• Maintain data quality standards and resolve enrichment exceptions.
• Track and report on coverage, accuracy, and impact of the Experience Index/enrichment on funnel performance.

Existing Creators Relationship & CS

• Deal desk ownership includes governance of approval and discount workflows with stakeholders in CS, Sales, and Marketing.
• Co-ownership of Customer Success workflows, including Solutions and Event Operations systems.
• Guide best in class CRM practices including QA of existing processes, tooling, and training sales and CS on CRM workflows and reporting streams.