At a Glance
- Tasks: Manage client relationships, ensuring satisfaction and driving growth through strategic engagement.
- Company: Join a dynamic team at Grata, focused on customer success and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Thriving environment with a focus on teamwork and exceeding targets.
- Why this job: Be the trusted advisor for clients and make a real impact on their success.
- Qualifications: 3-5 years in customer-facing roles with a knack for relationship building.
The predicted salary is between 40000 - 50000 € per year.
Requirements
- You have 3-5 years of experience in a customer-facing role, with commercial experience managing renewals and upsells.
- Proven proficiency engaging directly with customers and working independently.
- Successful candidates will be innovative, persuasive, creative, and have a genuine curiosity in their clients’ business.
- They will be goal and results-oriented, optimistic and smart, with a value-added mindset, a proactive approach to the role and the ability to adapt to change.
- Experience developing and delivering value added communications including the ROI Grata delivers. Examples include executive business reviews, user check-in calls, and regular touch points with key influencers.
- Demonstrable success identifying and forecasting risk as well as growth opportunities within your book of business.
- Confident, high energy, self-motivated, and a true team player.
- Well-organized, with a high attention to detail, you are a resourceful problem solver and can manage multiple work streams.
- A track record of exceeding target KPIs including but not limited to: renewal %, upsell %, monthly active usage, and NPS.
- You embrace our values. You’re thoughtful, selfless, and responsive.
What the job involves
- We are looking for a Relationship Manager to join our team! The ideal candidate should have a proven track record of account management, maintaining high customer renewal rates as a result of outstanding customer engagement at all levels of their clients’ organizations.
- As Grata’s lead contact for your assigned accounts, you are responsible for ensuring high levels of customer satisfaction and driving customer ROI, becoming a trusted advisor to each of your clients.
- Your primary goal will be driving commercial success across your accounts.
- Combine commercial and engagement strategies throughout each client’s annual life cycle to achieve consistent growth in your book. Your north star metric will be your book’s NRR.
- Perform initial onboarding of accounts, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.
- Serve as the primary contact for customers to resolve questions over email/phone, perform periodic customer success reviews that confirm satisfaction, resolve issues and bugs with the help of the Product and Engineering teams, and expand Grata use throughout the account.
- Grow your revenue base by maximizing account retention as well as renewal and upgrade revenue through increased product adoption, cross sales of new product modules, and increased user counts.
- Maintain strong relationships with customers across varied personas: users, champions and decision makers measured through engagement scores, NPS, and recorded customer feedback.
- Proactively identify account risks and drive churn mitigation strategies, bringing together the appropriate team members from within Grata to achieve consistently high client health scores.
Relationship Manager (Grata) employer: Deepstreamtech
Grata is an exceptional employer that fosters a dynamic and supportive work culture, where innovation and collaboration thrive. As a Relationship Manager, you will benefit from extensive professional growth opportunities, a focus on employee well-being, and the chance to make a meaningful impact on client success in a vibrant location. Join us to be part of a team that values your contributions and encourages a proactive approach to achieving results.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager (Grata)
✨Tip Number 1
Get to know the company inside out! Research Grata's values, mission, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to discuss how your experience aligns with the role of a Relationship Manager. Highlight your successes in customer engagement and upselling, and don’t forget to share specific examples.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Relationship Manager (Grata)
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 3-5 years of customer-facing experience. We want to see how you've managed renewals and upsells, so share specific examples that demonstrate your success in these areas.
Be Creative and Engaging:When writing your application, let your innovative side shine through! We love candidates who can engage directly with customers, so include any creative strategies you've used to build strong relationships and drive results.
Demonstrate Your Problem-Solving Skills:We’re looking for resourceful problem solvers, so don’t shy away from sharing instances where you’ve identified risks or growth opportunities. Show us how you’ve tackled challenges head-on and what the outcomes were!
Tailor Your Application:Make your application personal! Use our job description as a guide to tailor your responses. We appreciate candidates who take the time to align their skills and experiences with what we’re looking for, so be sure to apply through our website!
How to prepare for a job interview at Deepstreamtech
✨Know Your Numbers
Before the interview, brush up on your past performance metrics. Be ready to discuss specific KPIs you've exceeded, like renewal rates and upsell percentages. This shows you’re results-oriented and can back up your claims with solid data.
✨Engage with Curiosity
Demonstrate your genuine curiosity about the company and its clients. Prepare thoughtful questions that show you’ve done your homework on Grata and understand their business model. This will highlight your proactive approach and interest in driving customer ROI.
✨Showcase Your Communication Skills
Be prepared to discuss how you’ve developed and delivered value-added communications in the past. Bring examples of executive business reviews or user check-in calls that illustrate your ability to engage effectively with different personas within an organisation.
✨Problem-Solving Mindset
Think of a few scenarios where you identified risks or growth opportunities in your previous roles. Share how you approached these challenges and the outcomes. This will demonstrate your resourcefulness and ability to adapt to change, which are key traits for a Relationship Manager.
