At a Glance
- Tasks: Create clear and engaging communications for customers, ensuring empathy and clarity.
- Company: Join a leading financial services firm focused on customer care.
- Benefits: Full-time role with opportunities for career development and impactful work.
- Other info: Work in a supportive team environment across various UK locations.
- Why this job: Make a real difference by helping customers in sensitive situations.
- Qualifications: Strong copywriting and communication skills, with project management experience.
The predicted salary is between 30000 - 40000 € per year.
Requirements
- End‑to‑end communications experience, ideally within a highly regulated environment
- Strong copywriting skills, with the ability to make complex topics simple and clear
- Excellent written and verbal communication, with a strong eye for detail
- Experience managing multiple projects or campaigns simultaneously and delivering to deadlines
- Confident stakeholder management skills, with the ability to influence and challenge constructively
- A customer‑centred mindset, with sensitivity to vulnerable customer needs
- (Desirable) Copywriting experience within financial services or a similarly regulated sector
- (Desirable) End‑to‑end campaign management experience
- (Desirable) Experience of digital channels, particularly email campaign delivery
- (Desirable) Familiarity with FCA regulation and consumer‑focused communications
What the job involves
- LOCATION(S): Bristol, Newport, Hove, Edinburgh, Belfast, Halifax, Manchester, Birmingham or Chester
- HOURS: Full-time – 35 hours per week
This is a fantastic opportunity to develop your communications career within the Customer Communications Centre of Excellence in the Consumer Relationships Chief Operating Office. Our team is responsible for creating and delivering clear, engaging and empathetic customer communications for Rectifications - where we put things right when the Group has made a mistake. These communications are often sensitive and high impact, and play a vital role in maintaining customer trust.
You’ll work on a wide range of communications across the Group, from single‑customer issues through to large‑scale remediation programmes affecting thousands of customers. Many of the customers we support may be in vulnerable circumstances, such as financial difficulty or bereavement, so empathy, clarity and care are critical.
Taking complex issues, remediation decisions and customer treatments and converting them into clear, easy‑to‑understand communications, using accessible language in line with our Customer Communications Principles. Putting the customer first, challenging proposed treatments where needed to ensure good customer outcomes. Managing communications end‑to‑end, from brief through to delivery, across channels such as letters and email campaigns. Working collaboratively with Design.
Rectifications Communications Assistant Manager (Fixed Term - 6 months) employer: Deepstreamtech
As a Rectifications Communications Assistant Manager, you will join a dynamic team dedicated to delivering clear and empathetic communications that make a real difference in customers' lives. Our inclusive work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development within a highly regulated environment. With locations across vibrant cities like Bristol, Edinburgh, and Manchester, we offer a supportive atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Rectifications Communications Assistant Manager (Fixed Term - 6 months)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to communications. Think about how you can showcase your copywriting skills and project management experience in a way that’s relatable and engaging.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests. Tailor your approach to show how you can make a difference in those specific roles.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Rectifications Communications Assistant Manager (Fixed Term - 6 months)
Some tips for your application 🫡
Show Off Your Copywriting Skills:Make sure your application highlights your copywriting prowess. We want to see how you can take complex topics and make them simple and engaging. Use clear, concise language that reflects the style we’re after!
Tailor Your Experience:When you’re writing your application, don’t just list your past jobs. Instead, connect your experience to the role! Talk about your end-to-end communications experience and how it relates to managing sensitive customer communications.
Demonstrate Your Project Management Skills:We love a candidate who can juggle multiple projects! Share examples of how you’ve managed campaigns or communications in the past, especially in regulated environments. Show us you can deliver on time without compromising quality.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Deepstreamtech
✨Know Your Audience
Before the interview, research the company and its customer base. Understand their values and how they communicate with customers, especially in sensitive situations. This will help you tailor your responses and show that you can align with their customer-centred mindset.
✨Showcase Your Copywriting Skills
Prepare examples of your copywriting work that demonstrate your ability to simplify complex topics. Bring along samples that highlight your attention to detail and clarity, as these are crucial for the role. Be ready to discuss your thought process behind these pieces.
✨Demonstrate Project Management Experience
Be prepared to talk about your experience managing multiple projects or campaigns simultaneously. Use specific examples to illustrate how you met deadlines and handled challenges. This will show your potential employer that you can thrive in a fast-paced environment.
✨Empathy is Key
Since the role involves communicating with vulnerable customers, be ready to discuss how you approach sensitive topics. Share any relevant experiences where you had to show empathy and care in your communications, highlighting your understanding of customer needs.
