At a Glance
- Tasks: Support and advise users on Box products across various platforms.
- Company: Join a fast-rising cloud content company with a focus on customer success.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a chance to work with cutting-edge AI tools.
- Why this job: Make a real difference by helping users navigate innovative tech solutions.
- Qualifications: 2+ years in SaaS support, excellent communication skills, and a team player attitude.
The predicted salary is between 30000 - 40000 € per year.
Requirements
- 2+ years experience in SaaS support or related technologies
- Excellent written and verbal communication skills in English
- Comfortable engaging with a high volume of customers through various channels such as phone, email, and web-based screen-sharing
- Team player with the ability to collaborate effectively with colleagues of varying experience levels across different support tiers
- Can distinguish between technical/non-technical users and are able to diversify your approach depending on the audience
- (Desirable) Fluent in another European language
- (Desirable) Experience working with public APIs and object-oriented programming
- (Desirable) Experience working with GCL and other relevant technology tools
- (Desirable) Experience working with AI-powered products, automation tools, or intelligent workflows
What the job involves
- As a customer-facing representative, your primary responsibility will be to support and advise Box users across various platforms, including the web application, desktop clients, mobile applications, 3rd-party integrations, and additional tools
- Engage with customers using your exceptional communication skills to explain technical issues in a user-friendly manner, ensuring clarity and understanding
- Address and resolve user requests through multiple channels, including Zendesk, Community forums, phone support, screensharing sessions, and others
- Actively contribute to the ongoing success of Box as one of the fastest-rising cloud content companies by providing outstanding support and assistance
- Collaborate with users to troubleshoot issues and provide effective solutions
- Stay abreast of the latest features and updates in Box products to offer accurate and timely support, enhancing the overall customer experience
Product Support Specialist employer: Deepstreamtech
As a Product Support Specialist at Box, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and collaboration. With access to ongoing training and development opportunities, you will enhance your skills while contributing to the success of one of the fastest-rising cloud content companies. Our supportive culture encourages innovation and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Product Support Specialist role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain how your experience in SaaS support makes you the perfect fit. Keep it concise and engaging – remember, first impressions count!
✨Tip Number 3
Show off your skills! If you can, prepare a mini demo or case study of how you've tackled customer issues in the past. This will not only highlight your problem-solving abilities but also demonstrate your communication skills in action.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Support Specialist role. Highlight your experience in SaaS support and any relevant technologies, as we love seeing how you fit into our team!
Show Off Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. We want to see how you can explain complex ideas simply, just like you would with our customers.
Demonstrate Your Customer Engagement Experience:Share examples of how you've engaged with customers in previous roles. Whether it’s through phone, email, or screen-sharing, we want to know how you’ve made a difference in their experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Deepstreamtech
✨Know Your Stuff
Make sure you brush up on your knowledge of SaaS support and the specific technologies mentioned in the job description. Familiarise yourself with Box products and any relevant tools like Zendesk or GCL. This will help you answer technical questions confidently.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice explaining complex technical issues in simple terms. You might want to do a mock interview with a friend where you explain a technical concept to a non-technical person. This will showcase your ability to engage with diverse users.
✨Demonstrate Team Spirit
Be prepared to discuss examples of how you've collaborated with colleagues in the past. Think of situations where you worked with different support tiers or helped a teammate solve a problem. This will highlight your team player attitude, which is crucial for this role.
✨Stay Updated
Research the latest features and updates related to Box products before your interview. Being knowledgeable about recent changes shows your enthusiasm for the role and your commitment to providing outstanding support. It also gives you great talking points during the interview!
