At a Glance
- Tasks: Provide top-notch customer service and support to our panel members.
- Company: Join Deepstreamtech, a dynamic company working with major brands like TikTok and BBC.
- Benefits: Flexible hours, competitive pay, and the chance to work with exciting clients.
- Other info: Opportunity to grow in a vibrant and supportive environment.
- Why this job: Be part of a team that values customer experience and makes a real difference.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Deepstreamtech is seeking a Customer Service Support professional to join their team in Greater London. You will work with various advertisers such as TikTok, BBC, YouTube, and Google, ensuring a client-centric service to our panel members.
Responsibilities include:
- Responding to incoming calls and maintaining contact history
- Making follow-up calls regarding compliance issues
- Collaborating with technicians for quality checks
The role requires strong communication skills, a dedication to customer service, and includes weekend and evening hours.
Panel Services & Customer Experience Specialist employer: Deepstreamtech
Deepstreamtech is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those passionate about customer service. Located in Greater London, the company offers flexible working hours, including weekends and evenings, to accommodate diverse lifestyles while providing opportunities to collaborate with renowned advertisers like TikTok and Google. With a strong focus on client satisfaction and a commitment to professional growth, Deepstreamtech ensures that every team member can thrive in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Panel Services & Customer Experience Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at Deepstreamtech or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations with clients and be ready to share your experiences. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and listen actively. Remember, it's all about creating a great experience for the panel members, just like you would in the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Panel Services & Customer Experience Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how you've made a difference in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team at Deepstreamtech. Keep it friendly and professional.
Showcase Relevant Experience:When filling out your application, focus on experiences that relate directly to the role. Mention any work with tech companies or in customer support, especially if it involved high-profile clients like TikTok or Google.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Deepstreamtech
✨Know Your Stuff
Before the interview, make sure you research Deepstreamtech and their clients like TikTok, BBC, YouTube, and Google. Understanding their services and how they interact with customers will show that you're genuinely interested in the role and can contribute to their client-centric approach.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. Consider common customer service scenarios and how you would handle them. This will help you demonstrate your ability to respond effectively to calls and maintain a positive rapport with panel members.
✨Be Ready for Flexibility
The role includes weekend and evening hours, so be prepared to discuss your availability. Highlight any previous experience working flexible hours and express your willingness to adapt to the needs of the team. This shows that you're committed and ready to jump in when needed.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones about the team dynamics, the tools used for maintaining contact history, or how they measure success in customer service. This not only shows your interest but also helps you gauge if the company is the right fit for you.
