At a Glance
- Tasks: Support panel members and ensure top-notch service across exciting projects.
- Company: Join a forward-thinking company at the forefront of audience measurement.
- Benefits: Flexible hours, teamwork opportunities, and a chance to work with major brands like TikTok and Google.
- Other info: Opportunity for growth in a fast-paced, collaborative environment.
- Why this job: Be part of a dynamic team shaping the future of audience measurement.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
Requirements
- Communication - strong relationship building and communication skills with internal partners and panel members
- Customer service - polite and professional telephone manner with a positive work ethic towards problem solving
- Teamwork - proactive and strong self-motivated teammate who is happy to lend a hand when needed
- Problem-solving - ability to work in a fast-paced environment with proven experience of working to deadlines
- Performs tasks efficiently with a high level of accuracy
- Good interpersonal and administrative skills with a focus on work being accurately prioritised and completed in a timely manner
- Ability to multitask with a flexible attitude to work
What the job involves
- You will be working across different projects to address the needs of advertisers, from TikTok, BBC, YouTube and Google.
- In the role of Customer Service Support, you would work closely with our regional Solution Techs and all other teams to ensure a flawless client-centric service to our Panel.
- Responding to incoming calls from panel members and recording the outcome of calls in the contact history database.
- Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering.
- Collaborating closely with technicians whilst in panel member homes to perform interactive tests and quality checks.
- Collecting information from technicians about the equipment in the panel members' homes and updating a central database.
- Collaborating with Continuous Improvement (CI) agents to identify and address areas for change in the service.
- Providing support on ad hoc projects and initiatives.
- Conducting validation checks to identify any issues with data held against a home that could impact data processing.
- Work with the wider Origin team to ensure SLA’s (Service Level Agreements) and project deadlines are met.
- Includes weekends and evening hours.
Panel Service Executive employer: Deepstreamtech
As a Panel Service Executive, you will thrive in a dynamic and supportive work environment that prioritises teamwork and professional growth. Our company fosters a culture of collaboration, offering extensive training and development opportunities while ensuring a client-centric approach to service delivery. Located at the heart of the industry, we provide unique exposure to leading platforms like TikTok, BBC, YouTube, and Google, making this an exciting place for those looking to make a meaningful impact in audience measurement.
StudySmarter Expert Advice🤫
We think this is how you could land Panel Service Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and teamwork. We all know that being able to communicate effectively is key, so make sure you can showcase your skills with real-life examples.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in the position.
✨Tip Number 4
Apply through our website for the best chance of landing that Panel Service Executive role. We want to see your application directly, and it helps us keep track of all the amazing candidates like you!
We think you need these skills to ace Panel Service Executive
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong relationship building is key for this role, make sure your application highlights your communication skills. Use examples that showcase how you've effectively interacted with others, whether it's through phone calls or teamwork.
Demonstrate Your Customer Service Experience:We want to see your polite and professional telephone manner in action! Share specific instances where you've gone above and beyond to solve customer problems. This will show us you're the right fit for our client-centric service.
Highlight Your Problem-Solving Abilities:In a fast-paced environment, being able to think on your feet is crucial. Include examples of how you've tackled challenges or met deadlines in previous roles. This will help us see your proactive approach to problem-solving.
Keep It Neat and Timely:Make sure your application is well-organised and submitted on time. We appreciate attention to detail, so double-check for any errors before hitting send. Remember, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at Deepstreamtech
✨Show Off Your Communication Skills
Since the role requires strong relationship building and communication skills, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated with team members or clients to resolve issues.
✨Demonstrate Your Customer Service Mindset
Prepare to discuss how you've handled customer service situations in the past. Highlight your polite and professional telephone manner, and share specific instances where you went above and beyond to solve a problem for a customer.
✨Emphasise Teamwork and Flexibility
This job involves working closely with various teams, so be ready to talk about your teamwork experiences. Share examples of how you've collaborated with others and your willingness to lend a hand when needed, especially in fast-paced environments.
✨Highlight Your Problem-Solving Skills
Think of scenarios where you've had to think on your feet and solve problems quickly. Be prepared to explain your thought process and how you prioritised tasks to meet deadlines while maintaining accuracy.
