At a Glance
- Tasks: Support customers globally, resolve issues, and help them maximise our geospatial data platform.
- Company: Join Open Cosmos, a leader in satellite data transformation.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on innovation and improvement.
- Why this job: Be the first point of contact and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Requirements
- A strong customer-first mindset and clear communication style
- The ability to understand technical products and explain them simply
- Ability to manage issues and work with ticketing systems
- Interest or knowledge in geospatial data, satellite imagery, or data platforms
- A proactive approach, with a focus on solving problems and improving processes
- The ability to stay organised and effective when handling multiple requests
What the job involves
At Open Cosmos, our Data division transforms satellite data into meaningful insights that drive real-world impact. The team delivers all data products generated by Open Cosmos and its partners, curates and develops DataCosmos (our geospatial data platform) and builds integrations that make satellite imagery easy to access and act on.
We’re looking for a Customer Support Specialist to play a key role in that experience, supporting customers around the world to get the most from our platform and products. Acting as the first point of contact, this role ensures issues are resolved quickly and effectively, helping customers turn data into action.
- Supporting customers with platform and data-related queries as first-line (L1) support
- Onboarding new users and helping them use our platform and imagery effectively
- Troubleshooting issues and escalating to technical teams where needed
- Managing support tickets and keeping customers updated on progress
- Working closely with engineering teams to resolve more complex issues
- Identifying recurring problems and contributing to improvements
Customer Support Specialist (DataCosmos) in Oxford employer: Deepstreamtech
At Open Cosmos, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Customer Support Specialist in our Data division, you will enjoy a supportive environment that prioritises professional growth, with opportunities to deepen your knowledge of geospatial data and satellite imagery. Located in a dynamic sector, we offer competitive benefits and a chance to make a real-world impact through your work, ensuring that every team member feels valued and engaged.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist (DataCosmos) in Oxford
✨Tip Number 1
Get to know the company inside out! Research Open Cosmos and its Data division. Understanding their mission and products will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to explain technical concepts simply is key. Try explaining satellite data or geospatial concepts to a friend to see if they get it.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled issues head-on. Be ready to share how you approached those challenges and what the outcomes were during your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Open Cosmos. Don’t forget to follow up after applying!
We think you need these skills to ace Customer Support Specialist (DataCosmos) in Oxford
Some tips for your application 🫡
Show Your Customer-First Mindset:When writing your application, make sure to highlight your customer-first approach. Share examples of how you've gone above and beyond to help customers in the past. We love candidates who genuinely care about making a difference!
Keep It Clear and Simple:Since you'll be explaining technical products, it's crucial to demonstrate your ability to communicate clearly. Avoid jargon and keep your language straightforward. We want to see that you can break down complex ideas into simple terms.
Demonstrate Your Problem-Solving Skills:We’re looking for proactive individuals who can tackle issues head-on. In your application, mention specific instances where you've identified problems and implemented solutions. This will show us that you're ready to jump in and make improvements!
Stay Organised and Detail-Oriented:As a Customer Support Specialist, you'll be juggling multiple requests. Make sure your application reflects your organisational skills. Use bullet points or clear sections to present your experience and qualifications. And remember, apply through our website for the best chance!
How to prepare for a job interview at Deepstreamtech
✨Show Your Customer-First Mindset
Make sure to highlight your customer-first approach during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles. This will demonstrate that you understand the importance of customer satisfaction, which is crucial for a Customer Support Specialist.
✨Simplify Technical Jargon
Since the role involves explaining technical products, practice breaking down complex concepts into simple terms. Prepare to discuss how you've successfully communicated technical information to non-technical users in the past. This will show that you can bridge the gap between technology and customer understanding.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've tackled challenging issues in previous jobs. Think of specific instances where you identified a problem, proposed a solution, and implemented it effectively. This proactive approach is exactly what the team at Open Cosmos is looking for.
✨Stay Organised and Manage Your Time
With multiple requests coming in, organisation is key. Share your strategies for managing time and prioritising tasks, especially when dealing with support tickets. Showing that you can stay effective under pressure will make you stand out as a candidate who can handle the demands of the role.
