At a Glance
- Tasks: Lead operations for impactful apprenticeship programmes, ensuring success for learners and clients.
- Company: Dynamic organisation focused on delivering high-quality education and support.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Hybrid role with opportunities for growth and collaboration across teams.
- Why this job: Make a real difference in the lives of apprentices while driving operational excellence.
- Qualifications: 3-5 years in operations management with strong analytical and leadership skills.
The predicted salary is between 40000 - 50000 € per year.
Requirements
- 3–5+ years of experience in an operations management role with 1+ years of direct people management.
- A high degree of comfort with ambiguity; you can navigate complex, changing environments and provide clarity for your team.
- You possess the commercial awareness to identify high-level business risks and the expertise to challenge existing processes to find better ways of working.
- You are an "analytical executor" who puts customer-related KPIs at the forefront of your thinking and can root-cause performance gaps independently.
- Expertise in data analysis and reporting; you are highly proficient in SQL, data visualisation, and advanced spreadsheets, using these tools to identify trends and steer action with clarity.
- Comfortable leading in a matrix environment—navigating complexity, aligning stakeholders, and enabling cross‑functional delivery.
- You hold high standards while creating space for learning and growth, bringing both accountability and encouragement to your team.
- Mission‑driven and learner‑obsessed—you care deeply about the experience and outcomes of our apprentices.
What the job involves
- As an Operations Manager, you will be accountable for the aggregate success of the Team’s operations. This team consists primarily of coaches delivering high‑impact apprenticeship programmes to nearly 4,000 learners and 300 clients.
- This is a high‑impact, hybrid role with a significant individual contributor (IC) focus, complemented by the management of one Operations Specialist.
- You will independently create the systems and dive into client‑level interventions to drive retention and business objectives.
- You will report to the Senior Manager, Client Delivery.
- Ensure the Client Delivery team achieves all KPIs by developing operations that make delivery watertight, preventing negative impact on the learner or client.
- Independently create and iterate the systems, plans, and processes needed to achieve key priorities and business objectives.
- Apply commercial awareness to identify the most important business objectives and translate them into actionable team priorities.
- Lead strategic internal initiatives, building consensus with multiple cross‑functional stakeholders, including senior leaders, to deliver organisational impact.
- Own the production of data-driven insights and reporting; you will utilise BI tools and advanced spreadsheets to independently derive the "most important" actions for the team with minimal guidance.
- Directly manage and develop an Operations Specialist, establishing their priorities so that the infrastructure behind the learner experience is efficient and customer‑centric.
- Identify and execute process improvements that increase coach efficiency, particularly in reducing administrative burden across the large coach cohort.
- Act as a trusted partner to Customer Impact, Data & Insights, and other Delivery teams to ensure complex cross‑functional solutions are delivered effectively.
- Drive client-level interventions to safeguard retention and ensure we are delivering on our promises to our partners.
Operations Manager (Delivery, 12-Month Fixed-Term Contract) employer: Deepstreamtech
As an Operations Manager at our company, you will thrive in a dynamic and mission-driven environment that prioritises both learner outcomes and employee growth. We foster a culture of accountability and encouragement, providing you with the tools and support to excel in your role while navigating complex challenges. With a strong focus on data-driven decision-making and cross-functional collaboration, you'll have the opportunity to make a significant impact on our apprenticeship programmes and contribute to the success of nearly 4,000 learners.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (Delivery, 12-Month Fixed-Term Contract)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your experience aligns with their mission and values, especially in operations management.
✨Tip Number 3
Practice your data analysis skills! Be ready to discuss how you've used SQL and advanced spreadsheets to drive decisions in past roles. We love seeing analytical thinkers in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who care about learner outcomes.
We think you need these skills to ace Operations Manager (Delivery, 12-Month Fixed-Term Contract)
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 3–5+ years in operations management and any direct people management experience. We want to see how you've navigated complex environments and provided clarity for your team, so don’t hold back!
Be Data-Driven:Since we’re all about those customer-related KPIs, showcase your expertise in data analysis and reporting. Mention your proficiency in SQL and any tools you’ve used to identify trends and drive action—this is key for us!
Demonstrate Your Leadership Style:We love a leader who holds high standards while fostering growth. Share examples of how you’ve managed teams, encouraged accountability, and created a supportive environment. This will resonate with our mission-driven culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Deepstreamtech
✨Know Your Numbers
As an Operations Manager, you'll need to demonstrate your analytical skills. Brush up on your data analysis and reporting abilities, especially in SQL and advanced spreadsheets. Be ready to discuss specific examples where you've used these tools to identify trends and drive action.
✨Embrace Ambiguity
This role requires navigating complex environments, so show that you're comfortable with ambiguity. Prepare to share experiences where you've provided clarity for your team amidst changing circumstances. Highlight your problem-solving skills and how you can turn challenges into opportunities.
✨Showcase Your Leadership Style
You'll be managing an Operations Specialist, so it's crucial to convey your leadership approach. Discuss how you balance accountability with encouragement, and provide examples of how you've fostered growth within your team while maintaining high standards.
✨Align with the Mission
StudySmarter is mission-driven and learner-obsessed, so make sure to express your passion for improving learner outcomes. Share your understanding of the apprenticeship programmes and how you can contribute to their success. Show that you care about the experience of both learners and clients.
