At a Glance
- Tasks: Lead the transformation of customer retention and loyalty through innovative digital experiences.
- Company: Join TalkTalk, a forward-thinking company shaping the future of digital engagement.
- Benefits: Competitive salary, career growth opportunities, and a chance to influence at board level.
- Other info: Empower cross-functional teams in a dynamic environment focused on customer-centric innovation.
- Why this job: Be a visionary leader driving impactful change for millions of customers across the UK.
- Qualifications: Expertise in AI, digital product management, and experience in high-scale consumer businesses.
The predicted salary is between 80000 - 100000 € per year.
Requirements
- Mastery of AI, automation, and experimentation in digital journeys
- Visionary digital product leader with a track record of transforming customer retention and lifecycle value at scale
- Commercial acumen and experience influencing at board/exec level
- Relentless customer focus, with a passion for simplicity, inclusivity, and measurable impact
- Courage to challenge the status quo, push boundaries, and set new standards for the industry
- Deep expertise in digital product management, customer lifecycle, and data-led growth strategies
- Proven ability to lead, coach, and inspire cross-functional teams to deliver world-class outcomes
- Experience in high-scale consumer businesses (e.g., telco, fintech, e-commerce, SaaS) is highly desirable
What the job involves
- As Lead Product Manager, you'll be the architect of our customers’ digital lifecycle beyond acquisition.
- Your mission: to reimagine retention, loyalty, and customer value for millions of UK households.
- You'll set a bold vision for proactive, predictive, and personalised digital experiences - delivering world-class engagement, support, and growth.
- You’ll lead empowered, cross-functional teams to push boundaries, leveraging AI, automation, and data to anticipate needs and delight customers at every touchpoint.
- This is a rare opportunity to shape the future of digital retention at scale, supported by TalkTalk’s ambition and the platform to turn that vision into reality.
- Set the Vision: Define and communicate a bold, inspiring vision for digital retention and customer growth, making TalkTalk the envy of the industry.
- Drive Innovation: Lead the design and delivery of proactive, predictive, and personalised digital journeys - using AI, automation, and experimentation to anticipate and exceed customer needs.
- Empower Teams: Build and coach high-performing, cross-functional squads—fostering a culture of discovery, rapid iteration, and outcome-driven product management.
- Champion Customer-Centricity: Relentlessly advocate for the customer, ensuring every digital touchpoint is simple, inclusive, and delivers measurable value.
- Own Outcomes: Hold clear accountability for reducing churn, increasing loyalty, and maximising customer lifetime value—using data and experimentation to drive continuous improvement.
- Collaborate at Scale: Partner with Marketing, Trading, Technology, and Platform leads to align strategies, break silos, and deliver seamless end-to-end experiences.
- Benchmark Globally: Continuously scan the horizon for global best practice, bringing in ideas and partnerships that keep TalkTalk ahead of the curve.
- Influence at Board Level: Represent digital retention at the highest levels—shaping strategy, influencing investment, and inspiring belief in the art of the possible.
Lead Product Manager in Manchester employer: Deepstreamtech
At TalkTalk, we pride ourselves on being an exceptional employer that champions innovation and customer-centricity. Our vibrant work culture fosters collaboration and empowers employees to push boundaries while leveraging cutting-edge technology like AI and automation. With a strong focus on professional growth and a commitment to creating meaningful digital experiences for millions of UK households, we offer a unique opportunity for passionate individuals to shape the future of customer retention in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Product Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can drive innovation and champion customer-centricity.
✨Tip Number 3
Showcase your expertise in AI and automation during discussions. Share examples of how you've used data-led strategies to enhance customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves, especially for roles like Lead Product Manager.
We think you need these skills to ace Lead Product Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Customer-Centricity:Make sure to highlight your relentless focus on the customer in your application. Share examples of how you've created simple and inclusive digital experiences that deliver measurable value. We want to see your passion shine through!
Demonstrate Your Visionary Leadership:As a Lead Product Manager, you'll need to set a bold vision. In your written application, communicate your ability to inspire and lead cross-functional teams. Share past experiences where you’ve driven innovation and challenged the status quo.
Highlight Your Data-Driven Approach:We love candidates who can leverage data to drive growth! Be sure to include specific examples of how you've used data-led strategies to improve customer retention and lifecycle value. Show us how you’ve made decisions based on insights!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Deepstreamtech
✨Master the Digital Landscape
Before your interview, dive deep into the latest trends in AI, automation, and digital product management. Familiarise yourself with how these elements can transform customer retention and lifecycle value. Being able to discuss specific examples will show your mastery and passion for the field.
✨Showcase Your Visionary Thinking
Prepare to articulate a bold vision for digital retention and customer growth. Think about how you would leverage AI and data to create personalised experiences. This is your chance to demonstrate your ability to challenge the status quo and set new industry standards.
✨Highlight Your Leadership Skills
Be ready to share examples of how you've led cross-functional teams to achieve outstanding results. Discuss your coaching style and how you empower others to innovate and iterate. This will illustrate your capability to inspire and drive high-performing squads.
✨Emphasise Customer-Centricity
Prepare to discuss how you advocate for customers at every touchpoint. Bring examples of how you've ensured simplicity and inclusivity in digital journeys. Showing a relentless focus on customer needs will resonate well with the interviewers.
