At a Glance
- Tasks: Provide top-notch support via phone, email, and live chat while mastering our CX strategy.
- Company: Join Xero, a company that values diverse perspectives and teamwork.
- Benefits: Flexible working hours, supportive team environment, and opportunities for growth.
- Other info: Work Monday to Friday with some UK Public Holidays; start date in July 2026.
- Why this job: Make a real difference by helping customers and building lasting relationships.
- Qualifications: Strong communication skills and a passion for learning new technologies.
The predicted salary is between 30000 - 40000 € per year.
Requirements
- You bring clear, confident communication skills and an ability to simplify complex information for others.
- Your background includes experience in a service‑led environment where you have successfully met quality and productivity targets.
- You possess a growth mindset and a readiness to constantly learn new technologies and accounting systems.
- Delivering empathetic, calm support while managing multiple digital interactions is something you excel at.
- You have a proven ability to self‑manage and take personal accountability for resolving problems thoroughly.
- Building effective, trust‑based relationships with both teammates and customers comes naturally to you.
- Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
What the job involves
- You will join a collaborative Customer Experience team that works together to deliver world‑class support and build lasting trust with our partners.
- The team focuses on creating a coordinated environment where diverse perspectives are valued and members proactively assist one another to achieve collective success.
- Initially, you will focus on:
- Providing high‑quality support via phone, email, and live chat while maintaining accurate records in Salesforce and Zendesk.
- Mastering the ever‑changing landscape of our CX strategy and the specific products supported by the Melio team.
- Collaborating across internal Xero teams to elevate complex issues and ensure a seamless experience for every user.
Where and how you can work:
- We are looking to add Customer Experience Specialists to our team who will work the following schedule: Monday through Friday, 11:30AM – 8:00PM.
- As this role involves supporting US‑based customers, there will be a requirement to work some UK Public Holidays (excluding Christmas Day, and New Years Day).
- Please note that the anticipated start date will be in 13 July 2026.
Customer Experience Specialist (Melio) in Manchester employer: Deepstreamtech
At Xero, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions collaboration and diversity. Our Customer Experience Specialists enjoy comprehensive training and growth opportunities, ensuring they are well-equipped to provide world-class support while building meaningful relationships with both customers and teammates. Located in a dynamic environment, our team members benefit from flexible working hours and the chance to contribute to a company that values innovation and personal accountability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist (Melio) in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Xero's website and social media. Understanding their values and mission will help you connect your experiences to what they care about.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear and confident communication, try role-playing common customer scenarios with a friend. This will help you feel more prepared and relaxed during the real deal.
✨Tip Number 3
Show off your growth mindset! Be ready to share examples of how you've learned new technologies or adapted to changes in your previous roles. This will demonstrate that you're not just a fit for the job, but also someone who thrives on learning.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you think your experience isn’t a perfect match, we value passion and unique perspectives. Just go for it, and let us see what you can bring to the team!
We think you need these skills to ace Customer Experience Specialist (Melio) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:Make sure your application highlights your clear and confident communication skills. We want to see how you can simplify complex information, so don’t hold back on showcasing your ability to break things down for others!
Emphasise Your Service Experience:If you've got a background in a service-led environment, let us know! Share specific examples of how you've met quality and productivity targets. This will help us see how you can thrive in our Customer Experience team.
Demonstrate Your Growth Mindset:We love candidates who are eager to learn! Mention any new technologies or systems you've tackled in the past. Show us that you're ready to adapt and grow with our ever-changing CX strategy.
Build Trust Through Your Application:Your application is your first chance to build trust with us. Be genuine and share how you naturally build effective relationships with teammates and customers. Remember, we value diverse perspectives, so don’t hesitate to apply even if you think your experience isn’t a perfect match!
How to prepare for a job interview at Deepstreamtech
✨Master Your Communication Skills
Since clear and confident communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to refine your ability to simplify complex information.
✨Showcase Your Service Experience
Prepare specific examples from your past roles where you met quality and productivity targets in a service-led environment. Highlight how you managed multiple interactions while delivering empathetic support.
✨Emphasise Your Growth Mindset
Be ready to discuss how you've embraced learning new technologies and systems in the past. Share instances where your willingness to learn has positively impacted your work or team.
✨Build Trust and Relationships
Think of ways you've built effective relationships with teammates and customers. Be prepared to share stories that demonstrate your ability to create trust-based connections, as this is crucial for the collaborative nature of the team.
