At a Glance
- Tasks: Provide top-notch support to fans, resolving queries and enhancing their experience.
- Company: Join Ticketmaster, part of the world’s leading live entertainment company.
- Benefits: Full-time role with a competitive salary and a vibrant work culture.
- Other info: Dynamic team environment with opportunities for growth in the entertainment industry.
- Why this job: Be the voice of fans and make their event experiences unforgettable.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 € per year.
Requirements
- Contact Centre customer service experience
- Experience using Microsoft packages including but not limited to Outlook, Word and Excel
- Understand the importance of both internal and external customers
- Excellent written and verbal communication skills
- Excellent time management and organisational skills
- Maintains working relationships to promote a positive and friendly culture
- Demonstrates an understanding of the fan concept
- Displays a high level of focus and demonstrates strong attention to detail
- Displays a good knowledge of grammar and punctuation
- Enthusiastic, confident and able to communicate at all levels
- Ability to work under pressure to meet targets and deadlines
- Ability to analyse and solve problems
What the job involves
- Division: Ticketmaster UK
- Line Manager: Team Manager (Contact Centre)
- Contract Terms: 3 month contract, Full Time. Monday to Sunday on a rota basis
- The role of Fan Care Support Advisor will provide an efficient front-line service to fans by resolving problems and queries and utilising appropriate communication methods to ensure new and existing fan loyalty and brand confidence.
- The Fan Support Team is responsible for guiding our fans through the entire events process, assisting with queries and requests - before, during and after the show.
- The team deal with an array of requests from how to purchase tickets all the way through what the fan requires to access the event for all types of events we sell for, comedy, theatre, music, sports and attractions.
- Working across multi-functional teams, Service Resolution, Resale, Access, Complaints & social media.
- Communicating with fans verbally and electronically via live chat, email and phone.
- Resolve fan queries in an efficient and timely manner in line with agreed Key Performance Indicators and Service Level Agreements.
- Provide the highest level and quality of fan service at all times ensuring fan confidence.
- Make suggestions for service improvement.
- Advise and support other members of the fan support team and external departments in relation to event and venue information and fan queries.
- Liaise with other departments across the business to ensure adequate knowledge of the business to enhance the service provided to the fan.
- Adhere to all company and departmental processes, policies and procedures.
- Undertake other duties as required by management.
Customer Care Support Advisor (3 Month FTC) in Manchester employer: Deepstreamtech
At Ticketmaster UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and communication. Our Customer Care Support Advisors play a crucial role in enhancing fan experiences, with opportunities for personal growth and development within the dynamic environment of Live Nation Entertainment. Located at the heart of the live entertainment industry, we provide our employees with unique insights into events while fostering a supportive atmosphere that encourages innovation and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Support Advisor (3 Month FTC) in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ticketmaster and its culture. Understanding their values and how they support fans will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with fans, try role-playing common customer scenarios with a friend. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories to demonstrate your ability to handle pressure and meet targets.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care Support Advisor (3 Month FTC) in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your contact centre experience in your application. We want to see how you've handled customer queries and resolved issues in the past, so share specific examples that demonstrate your skills!
Nail the Written Communication:Since this role requires excellent written communication, pay attention to your grammar and punctuation. We love a well-structured application, so take your time to proofread and ensure it reflects your attention to detail.
Be Enthusiastic and Confident:Let your personality shine through! We’re looking for someone who can communicate confidently at all levels. Use your application to convey your enthusiasm for the role and the company – we want to feel your passion!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Deepstreamtech
✨Know Your Customer Service Basics
Brush up on your contact centre experience and be ready to share specific examples of how you've handled customer queries in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will show your understanding of the importance of both internal and external customers.
✨Show Off Your Microsoft Skills
Since the role requires proficiency in Microsoft packages, make sure you can discuss your experience with Outlook, Word, and Excel. Prepare to give examples of how you've used these tools to improve efficiency or solve problems in previous roles.
✨Communicate Clearly and Confidently
Excellent written and verbal communication skills are a must for this position. Practice articulating your thoughts clearly and confidently, and don’t forget to demonstrate your good knowledge of grammar and punctuation during the interview. This will help you stand out as a strong candidate.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you approach problem-solving under pressure. Think of specific instances where you successfully resolved issues while meeting targets and deadlines. This will showcase your ability to analyse situations and come up with effective solutions, which is crucial for the role.
