At a Glance
- Tasks: Support customers with outstanding payments and find suitable payment solutions.
- Company: Join Oodle Car Finance, a leader in the used-car industry.
- Benefits: Hybrid work, career development, and a supportive team environment.
- Other info: Diverse and inclusive workplace focused on personal and professional growth.
- Why this job: Make a real difference in customers' financial journeys while growing your career.
- Qualifications: Excellent communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 € per year.
If you are passionate, driven and committed to providing a first-class customer experience, we’d love to hear from you.
- Excellent communication and listening skills, both verbal and written to effectively interact with our customers.
- Strong knowledge of understanding ways to support our customers.
- A desire to support our customers to improve their financial health.
- Ability to proactively manage and prioritise work in line with KPIs.
We are a friendly team who are looking for someone who will roll their sleeves up and do what it takes to make Oodle a key player in the used-car industry.
What the job involves:
- Start Date: May/June, Monday – Friday (37.5 hours per week - hybrid).
- Your mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond.
- Since 2016, we’ve supported tens of thousands of customers on their car buying journey.
- As an employer, your career is important to us. We’re committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us.
- Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.
- The Payment Support Team (Collections Team) at Oodle Car Finance are on a mission to deliver a great customer experience.
- In this role, you will support our customers who have outstanding payments to help them manage any missed payments.
- You will have exceptional communication and empathy skills and be able to build relationships with our customers to support them with the right outcome.
- Dealing with telephone queries from customers who are experiencing financial difficulties (Inbound and Outbound).
- Having great conversations with customers to find suitable payment solutions for any missed payments.
- Setting up payment plans and working with other specialist teams to support the customer.
- Displaying compassion and understanding toward customers in vulnerable circumstances.
- Recording conversations and administrative actions within the relevant systems.
- Reviewing processes which could be automated or enhanced to improve the customer and business experience.
- Identify and raise any risks with your line manager.
Collections Agent in Manchester employer: Deepstreamtech
At Oodle Car Finance, we pride ourselves on being an exceptional employer that values your career growth and personal development. Our inclusive work culture fosters a supportive environment where every team member can thrive, and our commitment to diversity ensures that all voices are heard. With opportunities for learning and progression, along with a focus on delivering compassionate customer experiences, joining our Collections Team means becoming part of a dynamic family dedicated to making a positive impact in the used-car industry.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Agent in Manchester
✨Tip Number 1
Get to know the company! Research Oodle Car Finance and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing different scenarios with friends or family. This will help you feel more confident when handling real calls.
✨Tip Number 3
Be ready to showcase your empathy! Think of examples from your past experiences where you've helped someone in a tough spot. This will demonstrate your ability to connect with customers who may be facing financial difficulties.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our friendly team at Oodle.
We think you need these skills to ace Collections Agent in Manchester
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for providing a first-class customer experience. Share examples of how you've gone above and beyond to help customers in the past. We love hearing about your commitment to making a difference!
Communication is Key:Since this role requires excellent communication skills, make sure your written application reflects that. Use clear and concise language, and don’t forget to showcase your listening skills by addressing the job requirements directly.
Highlight Your Empathy:We’re looking for someone who can connect with our customers on a personal level. In your application, mention any experiences where you’ve had to show compassion and understanding, especially in challenging situations.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our friendly team!
How to prepare for a job interview at Deepstreamtech
✨Know Your Stuff
Make sure you understand the role of a Collections Agent and what it entails. Familiarise yourself with Oodle Car Finance's mission and values, especially their commitment to customer support and financial health. This will help you demonstrate your passion for providing a first-class customer experience.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will show that you can handle sensitive conversations with empathy and professionalism.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to manage difficult situations or find solutions for customers. Be ready to discuss how you prioritised tasks and met KPIs in previous roles. This will highlight your proactive approach and ability to support customers in managing their financial health.
✨Be Yourself and Connect
Oodle values diversity and inclusion, so don’t be afraid to let your personality shine through. Show genuine interest in the company culture and express how you can contribute to the team. Building rapport during the interview can make a lasting impression and demonstrate that you’re a great fit for their friendly environment.
