At a Glance
- Tasks: Lead customer success for EMEA, driving transformation and measurable outcomes with Fortune 500 companies.
- Company: Join WRITER, a dynamic tech company focused on operational excellence and innovation.
- Benefits: Competitive salary, global reach, and the chance to shape industry-leading strategies.
- Other info: Opportunity to build a high-performing team and define success in the agentic era.
- Why this job: Be a key player in transforming customer success and influencing C-suite executives.
- Qualifications: 15+ years in enterprise SaaS, with strong leadership and strategic skills.
The predicted salary is between 120000 - 150000 € per year.
Requirements
- 15+ years in enterprise SaaS or transformation-driven technology with deep experience leading Fortune 500/Global 2000 relationships
- 7+ years in senior CS or post-sales leadership, ideally across multi-country EMEA operations
- In addition to CS management, ideally have also led Engagement managers, Customer architects, and Customer support either directly or indirectly
- Proven record-building and scaling CS organizations through inflection points - hypergrowth, global expansion, or IPO
- Fluent in enterprise AI adoption and governance, with a strong grasp of ROI frameworks and transformation programs
- A strategic and hands-on operator able to alternate between vision and precision execution
- Executive presence and credibility to influence at C-suite level and coach at every level
- Enthusiasm to both drive strategy and prop leadership and “get in to the details” at the customer level to manage escalations and ensure delivery
What the job involves
- As vice president, customer success, EMEA, you’ll lead the region’s customer success organization and partner directly with C-suite executives at Fortune 500 and Global 2000 companies to deliver measurable transformation—not proofs of concept, but lasting operational change
- You’ll own retention and growth, scale a world-class team, and define how enterprises measure success in the agentic era
- You’ll be a key member of WRITER’s EMEA leadership team and an active voice in the global CS leadership group, shaping strategy, structure, and culture across regions
- This is a builder’s role with global reach – reporting to our COO and working closely with the CEO and CRO to drive WRITER’s next stage of growth
- Drive industry-leading growth and retention by owning ambitious NRR and GRR goals, tying every expansion to quantifiable business outcomes
- Lead, scale, and develop a high-performing CSM team across Strategic, Enterprise, and Mid-market segments—hiring exceptional talent and building clear career paths
- Design and operationalize a regional success model that becomes the global blueprint – playbooks, metrics, and governance that scale
- Build trusted partnerships with CIOs, CMOs, and business leaders at companies like Goldman Sachs, Accenture, and Hilton, positioning WRITER as mission-critical infrastructure
- Collaborate cross-functionally with Sales, Product, Marketing, and Solutions architecture to co-create account strategies that deliver measurable ROI
- Champion operational excellence through disciplined forecasting, success planning, and data-driven decision-making
- Represent the voice of the customer at the highest levels, influencing product direction and innovation
Vice President of Customer Success in London employer: Deepstreamtech
At WRITER, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, particularly for our Vice President of Customer Success role in the EMEA region. With a strong focus on employee growth, we offer unparalleled opportunities to lead transformative initiatives with Fortune 500 clients while collaborating closely with C-suite executives. Our commitment to innovation and operational excellence ensures that you will be part of a high-performing team dedicated to driving meaningful change and achieving ambitious goals.
StudySmarter Expert Advice🤫
We think this is how you could land Vice President of Customer Success in London
✨Network Like a Pro
Get out there and connect with industry leaders and peers. Attend events, webinars, or even local meetups to build relationships that could lead to job opportunities. Remember, it’s not just about who you know, but who knows you!
✨Showcase Your Expertise
Don’t just talk the talk; walk the walk! Share your insights on platforms like LinkedIn or industry forums. Write articles or engage in discussions that highlight your knowledge in customer success and enterprise SaaS. This will position you as a thought leader in the field.
✨Ace the Interview
Prepare for interviews by researching the company and its culture. Be ready to discuss how your experience aligns with their goals, especially around transformation and customer success. Practice common interview questions and have your own questions ready to show your interest.
✨Apply Through Our Website
When you find a role that excites you, apply directly through our website. It shows initiative and gives you a better chance of being noticed. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace Vice President of Customer Success in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in enterprise SaaS and customer success leadership, especially if you've worked with Fortune 500 or Global 2000 companies. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your passion for customer success and how you’ve driven transformation in previous roles. Be sure to mention any specific achievements that demonstrate your ability to scale teams and improve retention.
Showcase Your Strategic Thinking:In your application, don’t just list your skills—show us how you’ve applied them. Share examples of how you’ve influenced C-suite executives or led successful initiatives that resulted in measurable outcomes. We love seeing strategic minds at work!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Deepstreamtech
✨Know Your Numbers
Make sure you come prepared with specific metrics and examples that showcase your success in customer success roles. Highlight your experience with NRR and GRR goals, and be ready to discuss how you've driven measurable transformation in previous positions.
✨Showcase Your Leadership Style
Be ready to talk about how you've built and scaled high-performing teams. Share stories about your leadership approach, especially in multi-country operations, and how you've developed talent within your teams. This will demonstrate your capability to lead at the C-suite level.
✨Understand the Business Landscape
Familiarise yourself with the company’s position in the market and its competitors. Be prepared to discuss how you can help them achieve their strategic goals, particularly in relation to enterprise AI adoption and governance. This shows you're not just a fit for the role but also invested in their success.
✨Engage with Enthusiasm
During the interview, convey your passion for customer success and operational excellence. Discuss how you balance strategic vision with hands-on execution, and share examples of how you've managed escalations while ensuring delivery. This will resonate well with the interviewers looking for someone who can drive both strategy and detail.
