At a Glance
- Tasks: Join our Product Design team to shape user experiences and drive impactful research.
- Company: Experian, a leading company focused on innovative product design.
- Benefits: Competitive salary, growth opportunities, and a supportive team environment.
- Other info: Collaborative culture with opportunities to evolve research practices.
- Why this job: Make a real difference by influencing product decisions with your research skills.
- Qualifications: Experience in user research, usability testing, and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
Requirements
- Previous experience working in-house within a product team (not just agency or consultancy experience)
- Evidence of experimenting with AI tools to enhance your research process (for example in planning, synthesis, analysis, or operational efficiency) while maintaining research rigour and critical thinking
- The ability to clearly demonstrate how your research influenced product decisions and outcomes
- Proven expertise in usability testing, both moderated and unmoderated, including planning, facilitation, and analysis
- Hands-on experience with qualitative methods such as interviews (moderated and unmoderated), diary studies, and card sorting
- Experience leading research from problem framing through to evaluation and impact measurement
- The ability to tailor your approach to context: balancing rigour with speed, depth with efficiency
- Strong storytelling and communication skills
What the job involves
- We’re looking for a mid-weight User Researcher to join our Product Design team at Experian.
- You’ll be joining a small, growing User Research team, playing a key role in shaping the user experience across two of our product domains.
- You’ll help us understand our customers deeply and make confident, evidence-based decisions.
- Working in-house as part of a cross-functional product team, you’ll collaborate closely with designers, product managers, and engineers to plan and run research that drives meaningful impact from early discovery through to post-launch evaluation.
- You’ll report into our Lead User Researcher and be supported to grow your craft, stretch your thinking, and help define what great research looks like at Experian.
- Partner with designers and product managers to identify research opportunities across the end-to-end product lifecycle.
- Plan and conduct research using a mix of methodologies, from usability testing and in-depth interviews to card sorts and concept testing.
- Balance generative and evaluative research to uncover needs, validate ideas, and inform product strategy.
- Apply lean research principles, delivering just enough insight, at the right time, to move teams forward with confidence.
- Synthesise findings into clear, actionable insights that influence product direction and measurable outcomes.
- Champion the voice of the customer across teams, helping others see how research drives impact.
- Contribute to evolving our research practice, operations, tools, and ways of working across domains.
User Researcher in London employer: Deepstreamtech
Experian is an exceptional employer for a User Researcher, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth, you will have the opportunity to enhance your skills while working closely with cross-functional teams to shape impactful user experiences. Located in a vibrant area, Experian fosters a culture of creativity and critical thinking, ensuring that your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with other User Researchers. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your research projects, especially those where you've influenced product decisions. Use storytelling to make your findings engaging and relatable.
✨Tip Number 3
Practice your interview skills! Prepare for common questions about your research methods and how you've applied AI tools. Mock interviews with friends can help you feel more confident and articulate.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Tailor your application to show how your experience aligns with our needs, and don’t forget to highlight your collaboration with cross-functional teams.
We think you need these skills to ace User Researcher in London
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your in-house experience within a product team. We want to see how you've applied your skills directly in a collaborative environment, so don’t hold back on those details!
Demonstrate Your Research Impact:We love a good story! Clearly illustrate how your research has influenced product decisions and outcomes. Use specific examples to show us the difference your work has made.
Be Creative with AI Tools:If you've experimented with AI tools to enhance your research process, let us know! We’re keen to see how you’ve integrated technology while keeping your research rigorous and insightful.
Tailor Your Application:Just like your research approach, tailor your application to fit our needs. Balance detail with clarity, and make sure to communicate your storytelling skills effectively. And remember, apply through our website for the best chance!
How to prepare for a job interview at Deepstreamtech
✨Showcase Your In-House Experience
Make sure to highlight your previous in-house experience within a product team. Share specific examples of how your research directly influenced product decisions and outcomes, as this will resonate well with the interviewers.
✨Demonstrate Your AI Savvy
Be prepared to discuss any AI tools you've experimented with to enhance your research process. Whether it's for planning or analysis, showing that you can blend technology with research rigour will set you apart from other candidates.
✨Master Usability Testing
Since usability testing is key for this role, come ready to talk about your hands-on experience. Share stories about how you planned, facilitated, and analysed both moderated and unmoderated tests, and what insights you gained from them.
✨Communicate Clearly and Effectively
Strong storytelling skills are essential. Practice summarising your research findings into clear, actionable insights. This will not only demonstrate your communication skills but also show how you can champion the voice of the customer across teams.
