At a Glance
- Tasks: Provide 1st line tech support and manage onboarding for new employees.
- Company: Join a dynamic team at Starling Group, a leader in tech innovation.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for growth.
- Other info: Great chance to learn and grow in a supportive tech community.
- Why this job: Be the go-to tech guru and make a real difference in a fast-paced environment.
- Qualifications: Experience with macOS or Windows and a knack for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Requirements
- Knowledge and experience of supporting either macOS or Windows is a must
- Adept at coping in a technically complex and fast-changing environment
- An interest in and suitable understanding of Starling’s technology
- Exposure to incident management processes is beneficial
- Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions
- Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently
- Helping the team to manage asset inventory, procurement, repairs, auditing and licensing
- Computer hardware provisioning from returned stock
- Arranging collection of leavers hardware
- Experience in operational support of suppliers and outsourced vendors is beneficial
What the job involves
Our Technology Operations team is the first line of support for Starling Group, both internally for our colleagues and externally for our technology partners. We look after all the technical queries in our primarily Apple Mac estate that our employees and external partners raise on a daily basis, supporting the critical infrastructure of the.
Technology Operations Analyst in London employer: Deepstreamtech
Starling Group is an exceptional employer that fosters a dynamic and inclusive work culture, where technology enthusiasts can thrive. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members are well-equipped to navigate the fast-paced tech landscape. Located in a vibrant area, we provide a supportive environment that values collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding careers in technology operations.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Operations Analyst in London
✨Tip Number 1
Get to know the company inside out! Research Starling Group's tech stack and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your knowledge of macOS and Windows support, as well as incident management processes. Practising common scenarios can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to showcase your soft skills! Being able to communicate effectively and work well under pressure is key in a fast-paced environment. Share examples from your past experiences that highlight these abilities during your interviews.
We think you need these skills to ace Technology Operations Analyst in London
Some tips for your application 🫡
Show Your Tech Savvy:Make sure to highlight your experience with macOS or Windows in your application. We want to see how you've tackled tech challenges in the past, so don’t hold back on those examples!
Keep It Relevant:Tailor your application to reflect your understanding of our technology and the fast-paced environment we work in. Mention any relevant experience with incident management processes to show us you’re ready for the action.
Be Personable:Since you'll be providing support through various channels like Slack and face-to-face, let your personality shine through in your writing. We love a friendly tone that shows you’re approachable and ready to help!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both macOS and Windows. Be ready to discuss your experience with these systems, as well as any specific incidents you've managed. This will show that you can handle the technical complexities of the role.
✨Familiarise Yourself with Incident Management
Since exposure to incident management processes is beneficial, take some time to understand how they work. Be prepared to share examples of how you've dealt with tech issues in the past, especially in a fast-paced environment.
✨Show Your People Skills
As a Technology Operations Analyst, you'll be interacting with colleagues and partners regularly. Think of examples where you've provided excellent support or training to others, especially in onboarding new employees. This will highlight your ability to communicate effectively.
✨Understand Asset Management
Get a grasp on asset inventory, procurement, and hardware provisioning. If you have experience managing these areas, be ready to discuss it. Showing that you can help manage resources efficiently will make you stand out.
