At a Glance
- Tasks: Assist clients with technical inquiries and troubleshoot issues on trading platforms.
- Company: Join a leading global online financial brokerage based in London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Passionate problem solvers will thrive in this fast-paced, tech-driven role.
- Why this job: Be part of a team that shapes the future of trading technology.
- Qualifications: Fluency in English and French or German; 2+ years in client support.
The predicted salary is between 35000 - 45000 € per year.
Requirements
- The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues.
- They should be able to recognize, investigate, and resolve client-reported issues related to our platforms.
- Fluency in English and German or French is a must. Any other European language is a plus.
- Bachelor’s degree, preferred if in a technical field.
- 2+ years in a client-facing support role.
- 2+ years’ experience working with Windows and Mac, software support, connectivity support.
- Excellent verbal and written communication skills and the ability to work effectively in a team environment.
- Experience working with support ticketing systems.
- Adaptable to a constantly changing technical environment.
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends.
- A genuine passion for solving technical problems.
- Experience with financial products and services is a plus.
What the job involves
- Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services, is looking for someone to join the Client Technical Support Team with German or French as an additional language.
- You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues.
- Providing support to clients through phone, chats, and tickets.
- Technical and functional support for the Interactive Brokers’ platforms including desktop applications (Windows, macOS, and Linux) and mobile applications (Android and iOS).
- Troubleshooting and support for Interactive Brokers’ web-based offerings.
- Problem management with a focus on wide-scale technical issues.
Technical Assistance Associate (French Speaker) in London employer: Deepstreamtech
Interactive Brokers (U.K.) Limited is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring our team members are equipped to tackle the challenges of the fast-paced financial technology landscape. Join us to be part of a supportive culture that values initiative and problem-solving, while contributing to one of the world's leading brokerage brands.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Assistance Associate (French Speaker) in London
✨Tip Number 1
Get your networking game on! Connect with people in the industry through LinkedIn or local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. We want you to feel confident and ready to tackle those tricky technical questions that might come your way.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. We love hearing about your analytical approach and how you’ve made a difference for clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates like you who are eager to join our team.
We think you need these skills to ace Technical Assistance Associate (French Speaker) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical skills and experience in client-facing roles. We want to see how your background aligns with the requirements, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about tech support and how your skills can help us tackle client issues. Keep it engaging and relevant to the role.
Show Off Your Language Skills:Since we’re looking for someone fluent in French or German, make sure to highlight your language proficiency clearly. If you’ve used these languages in a professional setting, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows and Mac software. Be ready to discuss troubleshooting methods and any relevant experiences you've had in client-facing support roles.
✨Show Off Your Language Skills
Since fluency in French or German is a must, practice speaking and writing in these languages. You might be asked to demonstrate your language skills during the interview, so be prepared to engage in a conversation in your chosen language.
✨Prepare for Problem-Solving Scenarios
Think of specific examples where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical and methodical approach to problem-solving.
✨Demonstrate Your Passion for Learning
Express your enthusiasm for staying updated with the latest tech trends and your desire to learn new skills. Mention any recent courses or certifications you've completed that relate to the role, as this shows initiative and a commitment to personal growth.
