At a Glance
- Tasks: Manage customer journeys and ensure successful onboarding and adoption of Hightouch's platform.
- Company: Join a dynamic tech company focused on data solutions for Fortune 5000 clients.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer satisfaction.
- Why this job: Be the bridge between technology and customers, making a real impact in their success.
- Qualifications: 5-10 years in client-facing roles with strong technical and project management skills.
The predicted salary is between 60000 - 80000 € per year.
Requirements
- 5-10 years of experience in a client facing and/or technology focused role where business experience and technical acumen was combined
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
- Excellent project management and communication skills
- Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
- Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
- Ability to collaborate cross functionally with different teams and types of people
- Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
- Proficiency of spoken and written English
What the job involves
- As a Technical Solutions Account Manager in our EMEA region, you will become the bridge between Hightouch and our largest Fortune 5000 customers.
- You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption.
- You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.
- In this role, you strive to understand customer requirements and issues at the molecular level.
- No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution.
- Fundamentally, you are enamoured with how a company can utilize data to its fullest extent.
- Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform.
- As a critical member of the Customer Success team you will be responsible for the retention and expansion of our largest Enterprise customers.
- You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations.
- From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices.
- Provide customers with clear proactive technical guidance and expertise across all our products.
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
- Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level.
Technical Account Manager (EMEA) in London employer: Deepstreamtech
Hightouch is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Technical Account Manager role in the EMEA region. With a strong emphasis on employee growth, we provide ample opportunities for professional development and technical skill enhancement, ensuring that our team members are equipped to thrive in a fast-paced environment. Our commitment to customer success and data-driven solutions not only empowers our employees to make a meaningful impact but also positions them at the forefront of technological advancements within a supportive and dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager (EMEA) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Technical Account Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and project management skills. Be ready to discuss how you've tackled complex problems in the past and how you can bring that experience to Hightouch.
✨Tip Number 3
Show off your customer-first attitude! During interviews, share examples of how you've gone above and beyond for clients. This will demonstrate your empathy and commitment to ensuring customer success, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Hightouch team.
We think you need these skills to ace Technical Account Manager (EMEA) in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 5-10 years of experience in client-facing or tech roles. We want to see how you've combined business savvy with technical know-how, so don’t hold back on those examples!
Communicate Clearly:Your project management and communication skills are key! Use clear and concise language in your application to demonstrate your ability to convey complex ideas simply. Remember, we love a good story, so share your journey!
Demonstrate Your Curiosity:We’re looking for someone who’s naturally curious about technology and data. In your application, show us how you’ve tackled challenges and learned new systems. This will help us see your problem-solving skills in action!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around APIs, databases, and reporting tools. Be ready to discuss how you've used these technologies in past roles and how they can benefit the company’s customers.
✨Showcase Your Empathy
Since this role requires a customer-first attitude, prepare examples that highlight your ability to understand and empathise with client needs. Think of specific situations where you’ve successfully navigated challenges for clients.
✨Master Project Management Skills
Be prepared to talk about your project management experience. Have a few stories ready that demonstrate your ability to manage timelines, coordinate with different teams, and overcome unexpected obstacles while keeping the customer in focus.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and ideas.
