At a Glance
- Tasks: Strengthen customer relationships and deliver innovative tech solutions while driving measurable ROI.
- Company: Dynamic IT company focused on customer success and cutting-edge technology.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on long-term customer relationships and strategic growth.
- Why this job: Be the bridge between tech and business, making a real impact on customer success.
- Qualifications: Experience in technical sales, strong understanding of IT solutions, and excellent interpersonal skills.
The predicted salary is between 50000 - 65000 € per year.
Requirements
- Proven track record in technical customer-facing sales role within IT, telecoms, or managed services
- Strong technical understanding across the following: Cloud (Azure), Unified Communications (Teams/Cisco Webex/Five 9), Security, Microsoft 365, and Networking
- Confident and engaging customer presenter, capable of leading executive-level business reviews in person
- Excellent commercial awareness with the ability to connect technical outcomes to business objectives and ROI
- Strong interpersonal skills, able to build trusted relationships across multiple stakeholders
- Self-motivated and organised, comfortable managing a hybrid schedule with regular customer site travel
- Strategic mindset with a focus on long-term customer success and solution improvement
What the job involves
- The Sales Solution / Presales Architect is a key customer-facing role responsible for strengthening strategic relationships, driving customer value, and supporting the delivery of innovative technology solutions
- You’ll develop and deliver high-impact business reviews that demonstrate measurable ROI, uncover opportunities for solution improvement, and align technology strategy to business goals
- This is a hybrid role, combining remote collaboration with frequent face-to-face meetings and reviews at customer sites
- You’ll bring both technical insight and commercial acumen to help customers get the best from their IT strategy, including Cloud, Unified Communications, Security, Network, and Microsoft solutions
- Lead and deliver face-to-face business reviews with customers, demonstrating solution performance, ROI, and strategic value
- Act as the technical and commercial bridge between customers and internal teams, ensuring technology solutions meet evolving business needs
- Support Account Directors in shaping and closing large and complex deals, providing solution expertise and customer insight
- Proactively identify growth and optimisation opportunities within existing customer environments
- Maintain deep knowledge of the company’s solution portfolios, ensuring customers receive best-in-class solutions
- Collaborate with Solution Architects and technical specialists to design and evolve solutions that enhance business outcomes
- Drive customer retention and satisfaction through strategic engagement and measurable value delivery
Technical Account Manager in London employer: Deepstreamtech
As a Technical Account Manager, you will thrive in a dynamic and supportive work environment that prioritises employee growth and innovation. Our company fosters a culture of collaboration and continuous learning, offering extensive training opportunities and the chance to engage with cutting-edge technology solutions. With a hybrid working model and a focus on strategic customer relationships, we empower our employees to make a meaningful impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Get to know the company inside out! Research their products, services, and recent news. This way, when you chat with them, you can show off your knowledge and how you can add value as a Technical Account Manager.
✨Tip Number 2
Practice your presentation skills! Since you'll be leading business reviews, being confident and engaging is key. Try rehearsing in front of friends or using video calls to simulate the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your technical expertise in areas like Cloud, Unified Communications, and Security. We want to see how your skills can connect with our customers' needs, so don’t hold back!
Tailor Your Application:Customise your application to reflect the job description. Use keywords from the listing to show us you understand what we're looking for. This helps us see how you fit into our team right from the start.
Be Engaging and Personable:Since this role involves a lot of customer interaction, let your personality shine through! Share examples of how you've built relationships and presented to clients. We love seeing candidates who can connect with people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cloud (especially Azure), Unified Communications, Security, and Microsoft 365. Be ready to discuss how these technologies can drive business outcomes and ROI. The more confident you are in your technical understanding, the better you'll connect with the interviewers.
✨Showcase Your Presentation Skills
Since this role involves leading executive-level business reviews, practice your presentation skills. Prepare a mock business review that highlights measurable ROI and strategic value. This will not only demonstrate your ability to engage customers but also show that you can effectively communicate complex information.
✨Build Rapport with Interviewers
Interpersonal skills are key for this position. During the interview, focus on building a connection with your interviewers. Ask insightful questions about their challenges and share relevant experiences that showcase your ability to build trusted relationships with stakeholders.
✨Demonstrate Your Strategic Mindset
Be prepared to discuss how you've previously identified growth opportunities and optimised solutions for clients. Share specific examples that illustrate your strategic thinking and how it led to long-term customer success. This will show that you’re not just focused on immediate results but also on sustainable growth.
