At a Glance
- Tasks: Build and nurture relationships with existing customers while driving sales growth.
- Company: Join a rapidly growing tech company focused on customer development.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Be part of a collaborative team that values your contributions.
- Why this job: Make a tangible impact by helping customers adopt innovative solutions.
- Qualifications: Sales experience in IT and strong communication skills are essential.
The predicted salary is between 35000 - 45000 € per year.
Requirements
- Sales experience: Minimum 1+ years of IT sales experience (experience within Email/Messaging/Security/Storage is a plus)
- Proven results: Demonstrated success in achieving sales revenue quotas
- Sales channels: Experience in both Direct and In-Direct sales roles is ideal
- Corporate IT knowledge: Understanding of Corporate IT teams and their buying processes
- Business acumen: Strong commercial awareness and decision-making skills
- Communication: Excellent verbal and written communication skills
- Results-driven: A positive, results-oriented outlook with a determination to succeed
- Education: Degree level education preferred but not essential
What the job involves
We’re searching for a dynamic SMB Account Manager to join our Customer Development team - the driving force behind building and nurturing relationships with our existing customers. In this role, you’ll work with current Mimecast accounts (1-350 users), leveraging your sales expertise to uncover upsell opportunities, reduce churn risk, and foster long-lasting relationships. This isn’t just a job - it’s a chance to be part of a rapidly growing team where your contributions will have a tangible, lasting impact. If you’re a self‑motivated go‑getter, a team player, and have a proven track record of turning challenges into wins, we want you on our team.
- Achieve sales targets: Meet and exceed monthly, quarterly, and annual upsell revenue goals.
- Customer adoption and retention: Proactively liaise with every account in your book of business, ensuring customers are effectively adopting Mimecast solutions and avoiding downsell and churn risks.
- Collaborate with the channel team: Work closely with the Partner/Channel Development team to create and execute account plans.
- Sales activity planning: Develop and execute sales activity plans to meet agreed revenue targets.
- Build relationships: Focus on cultivating and maintaining strong, long‑term relationships with existing accounts.
- Drive incremental revenue: Sell new technologies to the existing customer base and identify opportunities for upselling and cross‑selling.
- Business administration: Manage reporting of key performance indicators (KPIs) and ensure CRM hygiene is maintained.
- End-to-end sales methodology: Follow and execute Mimecast’s defined sales methodology and processes.
- Reporting and insights: Monitor and report on sales activities while providing relevant management information.
- Cross-functional collaboration: Work closely with other internal teams to support business goals and organizational development.
- Training and development: Attend training sessions to continually enhance relevant knowledge and skills.
SMB Account Manager (Customer Development) in London employer: Deepstreamtech
Mimecast is an exceptional employer that fosters a vibrant and collaborative work culture, where your contributions as an SMB Account Manager will directly influence customer success and business growth. With a strong focus on employee development, we offer comprehensive training opportunities and a supportive environment that encourages innovation and teamwork. Located in a dynamic industry, our team thrives on challenges, making this a rewarding place for those looking to make a meaningful impact while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land SMB Account Manager (Customer Development) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially Mimecast’s solutions. Be ready to discuss how your sales experience aligns with their needs and how you can help drive revenue growth. Confidence is key!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter!
We think you need these skills to ace SMB Account Manager (Customer Development) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the SMB Account Manager role. Highlight your IT sales experience and any proven results you've achieved. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for our Customer Development team. Don’t forget to mention your passion for building relationships!
Showcase Your Results-Driven Mindset:In your application, emphasise your results-oriented approach. Share specific examples of how you've met or exceeded sales targets in the past. We love seeing candidates who are determined to succeed!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Deepstreamtech
✨Know Your Sales Stuff
Make sure you brush up on your IT sales experience, especially in areas like Email, Messaging, Security, and Storage. Be ready to share specific examples of how you've met or exceeded sales quotas in the past. This will show that you understand the sales landscape and can bring real value to the team.
✨Understand the Corporate IT Landscape
Familiarise yourself with how corporate IT teams operate and their buying processes. This knowledge will help you speak confidently about how you can support customers in adopting Mimecast solutions and drive retention. It’s all about showing you can navigate their world!
✨Show Off Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly and concisely. Prepare to discuss how you've effectively communicated with clients in the past, whether it was through presentations, emails, or meetings. This will highlight your ability to build strong relationships.
✨Be Results-Driven
Come prepared with a positive, results-oriented mindset. Think of specific challenges you've faced in previous roles and how you turned them into wins. This will demonstrate your determination to succeed and align perfectly with what they’re looking for in an SMB Account Manager.
