At a Glance
- Tasks: Drive customer success by managing deployments and ensuring measurable outcomes across a portfolio of accounts.
- Company: Join a leading digital analytics platform focused on customer value and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on AI innovation and continuous improvement.
- Why this job: Make a real impact by helping customers unlock the full potential of their data.
- Qualifications: 5+ years in Customer Success with strong technical fluency and excellent communication skills.
The predicted salary is between 60000 - 80000 € per year.
Requirements
- Business Acumen: Understands each customer's business model, growth levers, and priorities. Builds a path to value that connects Amplitude's platform to the outcomes that matter most to the customer.
- Technical Fluency: Comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows. Able to unlock use cases and guide internal and partner delivery teams.
- Delivery Excellence: Drives deployment and implementation quality across a full book of business. Manages timelines, coordinates internal and partner delivery teams, and ensures every account progresses through milestones on time and to standard.
- Ownership of Outcomes Across Portfolio: Responsible for retention across your territory. Ruthlessly prioritises time, resources, and attention to focus on the accounts and actions that drive the most impact. Accountable for ensuring customers achieve measurable business results from Amplitude, and for connecting customer outcomes to commercial value.
- Prescriptive Customer Guidance: Sets the standard for what good looks like at each stage of the customer journey. Drives accountability across deployment and ongoing success. Pushes back on bad implementation patterns, guides customers toward proven approaches, and holds them accountable to their own defined success criteria.
- Diagnostic Thinking: Proactively recognises adoption gaps and technical blockers early and drives creative solutions that get customers back on track.
- Curiosity and Self‑Sufficiency: Defaults to figuring things out independently. Explores edge cases on your own, and comes to conversations with a point of view. This role requires someone who runs toward ambiguity.
- AI Innovation: Embeds AI in day‑to‑day workflow to improve efficiency and customer outcomes. Experiments, iterates, and shares best practices.
- 5+ years of experience in Customer Success, Technical Account Management, or a similar customer‑facing role in B2B SaaS.
- 2+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities.
- 2+ years managing a portfolio of 20+ Majors / Enterprise accounts.
- MUST speak French & English.
- Experience co‑owning renewals and contributing to expansion pipeline alongside a sales counterpart.
- Experience training or enabling non‑technical teams to become data‑sufficient.
- Excellent communication skills to influence everyone from a data engineer to a C‑level executive.
- Expert‑level project management skills and the ability to thrive in an independent and fast‑paced environment.
- (Desirable) Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms.
- (Desirable) Background in consulting, solutions delivery, or implementation.
- (Desirable) Experience using Amplitude as a practitioner.
What the job involves
The Customer Success team is responsible for building relationships with and driving long‑term value realization for Amplitude’s customers. The Senior Technical Success Manager – Majors (Enterprise) owns customer deployment, adoption, and value realization across Amplitude's digital analytics platform. They bring strong product knowledge and fluency in customer technical ecosystems: data foundations, taxonomy, instrumentation patterns, and AI agent configuration. They are execution‑first and outcome‑driven from presales through implementation, adoption, renewal, and expansion.
- Own customer deployment, adoption, and outcomes for a portfolio of 20‑30 accounts, from presales through renewal.
- Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use‑case alignment, coordination of delivery (e.g.: managing internal and partner teams), project reporting.
- Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes.
- Monitor portfolio health through AI‑augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement.
- Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth.
- Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal.
- Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story.
- Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book.
- Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers.
- Continuously improve how you operate: develop repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale.
Senior Technical Customer Success Manager (French Speaking) in London employer: Deepstreamtech
At Amplitude, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our Senior Technical Customer Success Managers enjoy a dynamic work environment in a vibrant location, with ample opportunities for professional growth and development. We offer competitive benefits, a commitment to employee well-being, and the chance to make a meaningful impact by helping our customers achieve their business goals through our cutting-edge digital analytics platform.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Customer Success Manager (French Speaking) in London
✨Tip Number 1
Get to know the company inside out! Research Amplitude's platform, its features, and how it connects with customer outcomes. This will help you speak their language during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Amplitude. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the job requirements, especially around customer success and technical fluency. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to showcase your curiosity! During interviews, share examples of how you've tackled ambiguity and driven creative solutions in the past. This will highlight your problem-solving skills and fit for the role.
We think you need these skills to ace Senior Technical Customer Success Manager (French Speaking) in London
Some tips for your application 🫡
Show Your Business Acumen:When writing your application, make sure to highlight your understanding of different business models and how you can connect our platform to customer outcomes. We want to see how you can build a path to value for our clients!
Demonstrate Technical Fluency:Don’t shy away from showcasing your technical skills! Mention your experience with data architecture, AI workflows, and any relevant tools. We love seeing candidates who are comfortable navigating the tech side of things.
Highlight Your Delivery Excellence:Talk about your project management skills and how you've successfully driven deployment quality in the past. We’re looking for someone who can manage timelines and ensure that every account progresses smoothly through milestones.
Be Curious and Self-Sufficient:Let us know how you tackle challenges independently and your approach to problem-solving. We appreciate candidates who run towards ambiguity and come prepared with their own insights and solutions!
How to prepare for a job interview at Deepstreamtech
✨Know Your Customer's Business
Before the interview, research the company’s business model and growth strategies. Understand how Amplitude's platform can drive value for their customers. This will help you demonstrate your business acumen and show that you can connect the dots between customer needs and technical solutions.
✨Showcase Your Technical Fluency
Brush up on Amplitude's data architecture and instrumentation methods. Be prepared to discuss specific use cases where you've successfully guided teams through technical challenges. Highlight your experience with AI workflows and how they can enhance customer outcomes.
✨Demonstrate Delivery Excellence
Prepare examples of how you've managed timelines and coordinated teams in previous roles. Discuss how you ensure quality in deployments and how you’ve driven projects to meet milestones. This will showcase your project management skills and your commitment to delivering results.
✨Emphasise Your Curiosity and Problem-Solving Skills
Be ready to share instances where you've identified adoption gaps or technical blockers and how you creatively resolved them. Show that you’re proactive and can navigate ambiguity, which is crucial for this role. This will highlight your diagnostic thinking and self-sufficiency.
