At a Glance
- Tasks: Lead technical deployments and ensure customer success with the Mattermost platform.
- Company: Join a dynamic team at Mattermost, a leader in secure collaboration solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fluent in English and French, with excellent communication skills and a passion for technology.
- Why this job: Be a trusted advisor and make a real impact in enterprise and public sector projects.
- Qualifications: 5+ years in technical account management and strong expertise in infrastructure and cybersecurity.
The predicted salary is between 60000 - 80000 € per year.
Requirements
- This role requires strong technical expertise in infrastructure, cybersecurity, and DevSecOps, combined with the ability to build trusted relationships with customers across multiple regions and languages.
- 5+ years experience in Technical Account Management, Solutions Engineering, DevOps Engineering, or a similar technical customer-facing role.
- Strong expertise in Linux, networking, containers (Docker/Kubernetes), and cloud infrastructure.
- Experience with scripting or development (Python, Go, Bash, Node.js, or similar).
- Familiarity with DevOps and CI/CD tools (GitHub/GitLab, Jenkins, Terraform, Jira).
- Strong understanding of cybersecurity best practices and secure system design.
- Proven ability to manage enterprise technical relationships and complex implementations.
- Fluent English and French (written and spoken) required.
- Excellent communication and stakeholder management skills.
- Must be authorized to work in the United Kingdom.
- (Desirable) Experience supporting public sector, defense, or regulated industries.
- (Desirable) Familiarity with compliance frameworks such as ISO 27001, SOC 2, GDPR, NIS2, or UK NCSC security guidance.
- (Desirable) Experience supporting air-gapped or highly secure deployments.
- (Desirable) Existing or eligibility for security clearance such as UK Security Clearance (SC), French defense clearance, or NATO Secret clearance.
- (Desirable) Experience with mobile device management platforms (Intune, MobileIron, Workspace ONE).
- (Desirable) Experience working in a startup or high-growth SaaS environment.
What the job involves
Mattermost is seeking a Senior Technical Account Manager (TAM) who is a customer-facing technical leader responsible for ensuring the successful deployment, integration, and operational success of the Mattermost platform for enterprise and public sector clients across the United Kingdom and Francophone Europe. The TAM serves as a trusted technical advisor—partnering with engineering, product, and customer teams to ensure reliable, secure, and scalable deployments of Mattermost.
- You'll lead onboarding, deployment, and optimization of Mattermost for strategic enterprise customers.
- Design and validate scalable architectures for cloud, hybrid, and on-premise deployments.
- Guide customers on integrating Mattermost with identity providers (SSO, SAML, OAuth, LDAP), CI/CD pipelines, and monitoring tools.
- Support adoption across distributed teams by ensuring high reliability, security, and performance.
- Provide proactive technical guidance to prevent issues and optimize system architecture.
- Serve as the primary technical advisor for assigned customer accounts.
- Work closely with Product, Engineering, and Support teams to resolve technical challenges.
- Capture customer insights and feedback to influence product roadmap and feature development.
- Develop documentation, deployment templates, and automation assets to support customer success at scale.
- Communicate complex technical concepts clearly to both technical and non-technical audiences.
- Build trusted relationships with stakeholders across UK and French-speaking regions.
- Conduct technical workshops, architecture reviews, and implementation planning sessions.
- Maintain documentation of deployment architectures, customer requirements, and feedback.
Senior Technical Account Manager (UK, Bilingual French) in London employer: Deepstreamtech
At Mattermost, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Senior Technical Account Manager, you will not only have the opportunity to work with cutting-edge technology in a bilingual environment but also benefit from continuous professional development and a supportive team dedicated to your success. Our commitment to employee growth, coupled with our focus on meaningful client relationships, makes Mattermost a rewarding place to advance your career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Account Manager (UK, Bilingual French) in London
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, and conferences to connect with potential employers and fellow professionals. Don’t be shy—introduce yourself and share your passion for tech!
✨Tip Number 2
Leverage LinkedIn to showcase your expertise. Share articles, comment on posts, and engage with others in the field. This not only builds your online presence but also helps you stay updated on job openings.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to the role. Use mock interviews with friends or mentors to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Tailor your application to highlight your bilingual skills and technical expertise to stand out.
We think you need these skills to ace Senior Technical Account Manager (UK, Bilingual French) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical expertise in areas like infrastructure, cybersecurity, and DevSecOps. We want to see how your experience aligns with the role, so don’t be shy about showcasing your skills in Linux, networking, and cloud infrastructure!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Technical Account Manager role. Share specific examples of how you've built trusted relationships with customers and tackled complex implementations in the past.
Show Off Your Language Skills:Since this role requires bilingual proficiency in English and French, make sure to highlight your language skills prominently. If you’ve worked in bilingual environments or have experience communicating with French-speaking clients, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Inside Out
Make sure you brush up on your technical expertise, especially in areas like Linux, networking, and cloud infrastructure. Be ready to discuss your experience with tools like Docker, Kubernetes, and CI/CD pipelines. The more confident you are in your technical knowledge, the better you'll impress the interviewers.
✨Showcase Your Bilingual Skills
Since this role requires fluency in both English and French, practice switching between the two languages. Prepare to answer questions in both languages and demonstrate your ability to communicate complex concepts clearly to diverse audiences. This will show that you're not just technically skilled but also a great communicator.
✨Build Relationships Before the Interview
Research the company and its culture, and try to connect with current employees on LinkedIn. Understanding their experiences can give you valuable insights into what the interviewers might be looking for. Plus, it shows that you're genuinely interested in the company and its people.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage technical relationships. Think of examples from your past experiences where you've successfully navigated challenges or implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
