At a Glance
- Tasks: Help enterprise customers maximise their success with our innovative software.
- Company: Join a fast-growing startup revolutionising the travel tech industry.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on data-driven decision making.
- Why this job: Make a real impact by enhancing customer experiences and driving product innovation.
- Qualifications: 5+ years in customer success, strong problem-solving skills, and excellent communication.
The predicted salary is between 60000 - 80000 € per year.
Requirements
- 5+ years helping enterprise customers get value from a software or tech product
- Proven track record of growing customer relationships and reducing churn
- Experience in a fast-growing startup
- Comfort supporting implementation pre, during, and post-launch
- Strong problem-solving and independent judgment
- Excellent communication, translating complex tech and business issues clearly
- Analytical mindset, you enjoy digging into data to drive decisions
- Strong project management skills
- Experience aligning cross-functional teams to customer outcomes
- Experience influencing product roadmap and sales strategy
- (Desirable) Deep knowledge of travel tech (airline or hotel distribution)
- (Desirable) Experience using AI or automation to scale customer success
- (Desirable) Previous work with customer support or operations teams
What the job involves
- We’re looking for a Customer Success Manager (CSM) to help our customers get the most out of Duffel
- You’ll work closely with Product, Engineering, Finance, and Travel Operations teams to ensure our customers are happy, successful, and inspired by Duffel
- You’ll own relationships, spot growth opportunities, and make sure our technology truly works for them, alongside Customer Success Engineers and Product Support Specialists
- Own day-to-day relationships with strategic business customers
- Keep customers engaged and help them get the most out of Duffel
- Analyse customer performance and suggest new features or upgrades
- Develop KPIs and monitor business and technical performance
- Champion your portfolio’s product needs to influence our roadmap
- Occasionally represent Duffel at events, panels, and forums
Senior Customer Success Manager in London employer: Deepstreamtech
At Duffel, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Senior Customer Success Manager, you will have the opportunity to work in a fast-paced startup environment where your contributions directly impact customer satisfaction and business growth. We offer comprehensive employee development programmes, a supportive team atmosphere, and the chance to engage with cutting-edge technology in the travel sector, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel tech industry and let them know you're on the lookout for a Senior Customer Success Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to share specific examples of how you've helped enterprise customers succeed in the past. Highlight your problem-solving abilities and how you've used data to drive decisions.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. Tailor your message to show how your experience aligns with their needs.
✨Tip Number 4
Stay engaged! Follow up after interviews or networking events. A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company!
We think you need these skills to ace Senior Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience with enterprise customers and any relevant tech products, as well as your track record in reducing churn and growing relationships.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in previous roles. We want to see your analytical mindset in action, so don’t shy away from sharing specific challenges you’ve overcome.
Communicate Clearly:Remember, we’re looking for excellent communication skills. Use straightforward language to explain your experiences and how they relate to the job. Avoid jargon unless it’s necessary, and make sure your passion for customer success shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Deepstreamtech
✨Know Your Stuff
Make sure you’re well-versed in Duffel’s offerings and how they fit into the travel tech landscape. Brush up on your knowledge of airline and hotel distribution, as well as any recent trends in AI and automation that could impact customer success.
✨Showcase Your Success Stories
Prepare specific examples from your past roles where you’ve successfully grown customer relationships or reduced churn. Use metrics to back up your claims, as numbers can really make your achievements stand out.
✨Be a Problem Solver
During the interview, be ready to discuss how you approach problem-solving. Think of scenarios where you’ve had to use independent judgment to resolve issues for customers, and be prepared to share your thought process.
✨Engage with Cross-Functional Teams
Highlight your experience working with different teams like Product, Engineering, and Operations. Discuss how you’ve aligned these teams to achieve customer outcomes, as collaboration is key in this role.
