At a Glance
- Tasks: Drive customer retention and growth while managing a diverse portfolio across the UK and France.
- Company: Join a dynamic team at Vertice, where your impact matters.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional development.
- Other info: Bring your energy and creativity to a fast-paced, growth-focused environment.
- Why this job: Be the trusted advisor to senior stakeholders and influence long-term partnerships.
- Qualifications: Experience in customer-facing roles and fluency in French and English.
The predicted salary is between 50000 - 60000 € per year.
Requirements
- Experience in a customer-facing, revenue-responsible role (Account Manager, Customer Success Manager, or similar)
- Proven success owning and closing renewals, with a strong track record of meeting or exceeding retention targets
- Confidence negotiating and influencing C-suite stakeholders across multiple functions and geographies
- Strong commercial acumen, with the ability to balance customer advocacy and business outcomes
- Excellent communication skills in French and English: you can explain a complex ROI calculation to a CFO in both languages (native proficiency is preferred)
- High energy, enthusiasm, and resilience: you bring positivity and drive to fast-paced, growth environments
- Resourceful, scrappy, and creative - if a playbook doesn’t exist yet, you’re excited to help build it
What the job involves
- As a Vertice Account Manager, you’ll play a critical role in driving customer retention and commercial growth across a mixed portfolio of customers in the UK and France
- This is a high-impact, customer-facing role where you’ll own renewal strategies, nurture senior stakeholder relationships, and uncover expansion opportunities - all while bringing energy, curiosity, and commercial sharpness to every interaction
- You’ll be the primary commercial point of contact post-sale, responsible for ensuring customers continue to realise and expand the value of Vertice
- Your success will directly influence recurring revenue, net retention, and the strength of our long-term partnerships
- Own the renewal cycle end-to-end, driving timely, successful renewals aligned with customer objectives and Vertice’s commercial goals
- Act as the trusted commercial advisor to senior stakeholders, building strong, value-led relationships that drive retention and growth
- Manage a diverse portfolio of accounts across the UK and France, requiring high levels of organisational agility, commercial judgment, and linguistic flexibility
- Develop a deep understanding of each customer’s business, objectives, and challenges to proactively position Vertice’s value in renewal and expansion conversations
- Lead strategic account reviews and ROI-driven discussions, clearly articulating the financial and operational impact Vertice delivers
- Identify and execute upsell and expansion opportunities, collaborating closely with Product, Customer Success, and Procurement teams to craft compelling proposals
- Forecast and report on renewal pipelines, risks, and retention metrics, ensuring visibility, accuracy, and accountability
- Champion the customer voice internally, while maintaining a strong focus on commercial outcomes and account growth
- Bring energy, urgency, and ownership to your book of business — this is a role for someone who thrives on momentum and impact
Senior Account Manager (French Speaker) in London employer: Deepstreamtech
At Vertice, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Senior Account Manager, you will benefit from a dynamic environment that encourages professional growth and innovation, with ample opportunities to develop your skills while working closely with senior stakeholders across the UK and France. Our commitment to employee well-being is reflected in our supportive team atmosphere, competitive compensation, and the chance to make a meaningful impact on customer success and business outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager (French Speaker) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Account Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer retention and account management. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your energy and enthusiasm during interviews! We want to see that you’re not just another candidate, but someone who brings positivity and drive to the table. Let your passion for customer success shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Account Manager (French Speaker) in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience in customer-facing roles, especially if you've nailed renewals before. We want to see how you've met or exceeded retention targets, so don’t hold back on those success stories!
Speak Our Language:Since this role requires fluency in both French and English, be sure to showcase your communication skills in both languages. If you can explain complex concepts clearly, we want to know about it!
Bring the Energy:We love high energy and enthusiasm! In your application, let us see your passion for driving customer success and commercial growth. Share examples of how you've brought positivity to fast-paced environments.
Be Resourceful:If you've had to create solutions from scratch or build playbooks, tell us about it! We appreciate creativity and resourcefulness, so share any innovative approaches you've taken in your previous roles.
How to prepare for a job interview at Deepstreamtech
✨Know Your Numbers
Make sure you can discuss your past successes in terms of numbers. Be ready to share specific examples of how you've met or exceeded retention targets and closed renewals. This will show your commercial acumen and ability to drive results.
✨Master the Art of Negotiation
Prepare for potential negotiation scenarios by practising how you would approach discussions with C-suite stakeholders. Think about how you can balance customer advocacy with business outcomes, and be ready to articulate this clearly in both French and English.
✨Show Your Energy and Enthusiasm
This role requires high energy and resilience, so let your passion shine through during the interview. Share examples of how you've brought positivity to fast-paced environments and how you tackle challenges with a creative mindset.
✨Understand the Customer's Business
Do your homework on the company and its customers. Be prepared to discuss how you would develop a deep understanding of their objectives and challenges, and how you can position Vertice’s value in renewal and expansion conversations.
