At a Glance
- Tasks: Support and advise users on Box products through various channels.
- Company: Join a fast-rising cloud content company with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Other info: Dynamic team environment with a focus on collaboration and learning.
- Why this job: Make a real difference by helping users navigate tech challenges.
- Qualifications: 2+ years in SaaS support and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Requirements
- 2+ years experience in SaaS support or related technologies
- Excellent written and verbal communication skills in English
- Comfortable engaging with a high volume of customers through various channels such as phone, email, and web-based screen-sharing
- Team player with the ability to collaborate effectively with colleagues of varying experience levels across different support tiers
- Can distinguish between technical/non-technical users and are able to diversify your approach depending on the audience
- (Desirable) Fluent in another European language
- (Desirable) Experience working with public APIs and object-oriented programming
- (Desirable) Experience working with GCL and other relevant technology tools
- (Desirable) Experience working with AI-powered products, automation tools, or intelligent workflows
What the job involves
- As a customer-facing representative, your primary responsibility will be to support and advise Box users across various platforms, including the web application, desktop clients, mobile applications, 3rd-party integrations, and additional tools
- Engage with customers using your exceptional communication skills to explain technical issues in a user-friendly manner, ensuring clarity and understanding
- Address and resolve user requests through multiple channels, including Zendesk, Community forums, phone support, screensharing sessions, and others
- Actively contribute to the ongoing success of Box as one of the fastest-rising cloud content companies by providing outstanding support and assistance
- Collaborate with users to troubleshoot issues and provide effective solutions
- Stay abreast of the latest features and updates in Box products to offer accurate and timely support, enhancing the overall customer experience
Product Support Specialist in London employer: Deepstreamtech
As a Product Support Specialist at Box, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and development. With a strong emphasis on collaboration and communication, we offer extensive training opportunities and the chance to engage with cutting-edge technology in a fast-paced industry. Located in a vibrant area, our company culture fosters innovation and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist in London
✨Tip Number 1
Get to know the company inside out! Research Box and its products so you can speak confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers, try role-playing different scenarios with friends or family. This will help you articulate technical issues in a user-friendly way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team at Box.
We think you need these skills to ace Product Support Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're all about excellent communication, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your personality. We want to see how you can engage with customers through your writing!
Tailor Your Experience:Highlight your 2+ years in SaaS support or related tech. Be specific about your experiences and how they relate to the role. We love seeing how your background aligns with what we do at StudySmarter, so don’t hold back!
Demonstrate Your Team Spirit:We’re looking for team players! In your application, mention any collaborative projects or experiences where you worked with colleagues across different levels. Show us how you can contribute to our supportive environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Deepstreamtech
✨Know Your Stuff
Make sure you’re familiar with the Box products and services. Brush up on their features, especially those related to SaaS support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent written and verbal communication, practice explaining technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated with both technical and non-technical users in the past.
✨Be Ready for Scenarios
Prepare for situational questions where you might need to troubleshoot a problem or handle a difficult customer. Think about your past experiences and how you can apply them to potential scenarios you might face in this role.
✨Highlight Teamwork
As a Product Support Specialist, collaboration is key. Be ready to discuss how you’ve worked effectively with colleagues across different levels. Share specific examples that demonstrate your ability to be a team player and contribute to a positive work environment.
