At a Glance
- Tasks: Lead strategic partnerships and drive customer success for Workday's key clients.
- Company: Join a leading enterprise software company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, professional growth opportunities, and a dynamic work environment.
- Other info: Fluency in English and German is essential; experience with Workday preferred.
- Why this job: Be a trusted advisor and make a real impact on client relationships and business growth.
- Qualifications: 8+ years in account management and proven leadership skills required.
The predicted salary is between 90000 - 120000 € per year.
Requirements:
- 8+ years' experience of large account management, leading both account and delivery teams for software vendors or global SIs
- 5+ years of experience in consulting or professional services, preferably with enterprise software solutions
- Proven track record of building and maintaining strong C-level relationships
- Demonstrated success in driving customer happiness and achieving revenue growth
- Ability to articulate sophisticated ideas clearly and persuasively
- Ability to handle/prioritise multiple customer demands balancing customer happiness with revenue and profitability targets
- Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organisation
- Experience implementing Workday is preferable
- Fluency in English is essential
- Fluency in German is essential if based in Germany
What the job involves:
The Principal Managing Partner is a trusted advisor and executive liaison, dedicated to cultivating deep and long-term relationships with Workday's most strategic clients. This role orchestrates a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success.
The individual will lead and coordinate Workday's efforts across all lines of business (Sales, Pre-Sales, Services, Marketing, Product Management) orchestrating all Workday parties around a single, clearly articulated, three-year account/opportunity strategy.
To achieve success, this professional will ensure three critical elements are in place:
- A customer validated multi-year engagement roadmap
- Account & Opportunity Strategy
- Annual Plan
This person will assist in all phases of the life cycle (pre-sales, initial deployment and production) executing against the agreed governance model, which includes assigned Executive Sponsors at each phase.
Key Responsibilities:
- Nurture C-level Relationships: Foster strong, authentic connections with key C-level executives, understanding their strategic vision and encouraging trust.
- Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success.
- Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives and improves Workday's value proposition.
- Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience.
- Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment.
- Uncover Growth Opportunities: Proactively identify expansion opportunities by deeply understanding the client's evolving needs and showcasing Workday's solutions.
- Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into Workday's product roadmap.
- Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness.
Key Objectives:
- Cultivate deep and enduring relationships with C-level executives and their direct reports at key accounts.
- Craft and implement strategic roadmaps that drive customer success and Workday growth.
- Foster a culture of proactive customer advocacy and outstanding service delivery.
- Expand Workday's footprint within accounts through strategic upsell and cross-sell opportunities.
- Position Workday as a trusted strategic partner and innovation collaborator.
- Drive customer self-sufficiency by ensuring a customer understands how to engage with our Customer Experience organization and use the features of their Workday Success Plan.
- Engage the appropriate workmates to support account planning and feature adoption strategies.
Principal Managing Partner (Public Sector) in London employer: Deepstreamtech
As a Principal Managing Partner at Workday, you will join a dynamic and innovative team dedicated to delivering exceptional customer experiences in the public sector. Our collaborative work culture fosters professional growth and empowers employees to build meaningful relationships with C-level executives, driving both customer success and revenue growth. With a strong commitment to employee development and a focus on strategic innovation, Workday offers a unique opportunity to make a significant impact while enjoying a supportive and engaging work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Managing Partner (Public Sector) in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even local meetups. The more you engage with others, the better your chances of landing that Principal Managing Partner role.
✨Showcase Your Expertise
When you get the chance to chat with potential employers, don’t hold back! Share your success stories and how you've built strong C-level relationships. This is your time to shine and show them why you're the perfect fit.
✨Follow Up Like a Boss
After any interview or networking event, make sure to follow up with a thank-you note. It shows your appreciation and keeps you on their radar. Plus, it’s a great opportunity to reiterate your interest in the role!
✨Leverage Our Website
Don’t forget to check out our website for job openings! Applying through us not only gives you access to exclusive roles but also connects you directly with our team who can help you navigate the process.
We think you need these skills to ace Principal Managing Partner (Public Sector) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in large account management and consulting. We want to see how your background aligns with the role of Principal Managing Partner, so don’t hold back on showcasing those C-level relationships you've built!
Showcase Your Leadership Skills:In your application, emphasise your leadership abilities and how you've empowered teams in previous roles. We’re looking for someone who can coordinate a matrixed team, so share examples that demonstrate your knack for collaboration and driving results.
Highlight Customer Success Stories:We love to see a proven track record of customer happiness! Include specific examples of how you’ve driven customer success and revenue growth in your past roles. This will help us understand your approach to championing customer needs.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Deepstreamtech
✨Know Your Stuff
Make sure you’re well-versed in Workday and its solutions. Brush up on your knowledge of enterprise software and be ready to discuss how you've successfully managed large accounts in the past. This will show that you understand the role and can hit the ground running.
✨Build Rapport with C-Level Executives
Since this role involves nurturing relationships with C-level executives, practice how you would engage with them. Think about their strategic vision and how you can align Workday’s offerings with their goals. Be prepared to share examples of how you've built strong relationships in previous roles.
✨Showcase Your Leadership Skills
This position requires leading cross-functional teams, so come ready to discuss your leadership style. Share specific instances where you’ve empowered teams or coordinated efforts across different departments to achieve a common goal. Highlight your ability to balance customer happiness with revenue targets.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle multiple customer demands or drive strategic alignment. Prepare scenarios from your past experiences that demonstrate your problem-solving skills and ability to prioritise effectively. This will help you articulate your thought process clearly during the interview.
